Summary
Overview
Work History
Education
Skills
Certification
Personality Traits
Industry Exposure
Core Functions
Corporate Assignments
Consultancy Projects
Linguisticabilities
Areas Of Interest
Timeline
Generic
MILON CHATTERJEE

MILON CHATTERJEE

Mumbai

Summary

A dynamic career of over 3 decades, with year-on-year success in achieving business growth objectives with well-established as well as start-ups. An enterprising leader with a solid record of contributions in setting up the nationwide footprint of businesses, streamlining and standardising operations, enhancing customer experience, improving business P&L & productivity & enhancing internal controls and employee business behaviours. Known for building and leading large cross-functional teams, measuring and managing performances to meet process and business objectives. Have used interactive and inclusive ownership-driven motivational leadership; acknowledged for recruiting and mentoring leaders with an equal desire to win.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Director & Group CEO

The Skills Academy
08.2017 - 07.2022
  • Procuring and executing Government funded Skill development Projects - DDUGKY, NULM, SRLM, and CSR Projects for Tata Strive, HCL, and Plan India across 16 states
  • Responsible for the P&L of 3 Companies; Accountable for the performance of the BD, HR, Finance, Admin, Marketing, Operations, IT, and Training teams
  • SOP Documentation & execution to achieve the targeted outcome of placements
  • Recruiting, Training, and deployment of teams at the national and project level across 72 locations
  • Financial and Quality audits
  • Key achievements include launching and running Tata Strive CSR projects in 5 states across India and HCL CSR projects in NCR and UP, successfully executing Government projects in UP, Odisha, Bihar, Jharkhand, Rajasthan, MP, and Chhattisgarh, and launching centers at new locations in various states.

Business Head - Self Owned Schools

Eurokids International Pvt Ltd.
08.2014 - 07.2017
  • Complete P&L Ownership
  • Business Strategy for expansion and operations
  • Growth - Thought Leadership, Execution
  • Marketing - Traditional, Digital - SEO, Performance Marketing, Social Media
  • Recruitment & Training
  • Demographic and Business opportunity identification and Market share growth
  • Safety, Financial, and Compliance audits
  • Training and Development
  • Intellectual Property development, testing, and implementation
  • Achieved an EBITDA profit of 20%.

Vice President- Retail - India

Staples Future Pvt. Ltd
08.2008 - 07.2014
  • Developing and implementing the company's retail strategy; responsible for the selection of store location, site preparation, and rollouts on time while managing internal, external, and compliance dependencies to build a network of 48 stores across the country
  • Conventional and modern Marketing tool selection and execution: Print, Publication, Outdoors, SEO, SMM, ATL/BTL conceptualization planning and execution
  • Responsible for recruitment, induction & training to ensure the highest quality of customer engagement and experience
  • Playing a key role in formulating, measuring, and managing KPIs & KRAs for self and team
  • Maintaining and ensuring standards around store layout, visual merchandising, etc.; optimizing Selling space and operating expenses
  • Achieving the top-line & bottom-line objectives of the company
  • Took up end-to-end P&L responsibility to deliver EBITDA-level result at the SBU level and delivering exceptional customer service across the chain
  • Delivered the revenue target of Rs
  • 2.2 Bn (erstwhile) with a positive EBITDA at the operating level with over 48 stores
  • Training and mentoring the Senior Leadership Team to achieve business objectives and succession planning.

General Manager Retail

HyperCITY Retail India Ltd
10.2006 - 08.2008
  • Played a pivotal role in delivering PBDIT for Mumbai (Malad) Hypermarket Store measuring 120000 sq
  • Ft., delivering 100% on Compliance, Employee Satisfaction, and Customer Satisfaction
  • Led the operations team for the Malad store delivering results around shrinkage, receiving, warehousing, loss prevention, marketing, VM, Client servicing, Maintenance, Admin., HR, training, and sales targets for the store comprising of FMCG, Perishables, Home, Linen & Luggage, CDIT, Furniture, Sports, Toys, Stationery, Apparels, Gourmet Food & Wine Sections
  • Handled team comprising 2 Deputy GMs, 3 Store Operations Managers, 14 Service Managers for sections & 400 Associates
  • Delivered a revenue of Rs
  • 1.8 Bn revenue in year 1 and scaled it to Rs
  • 2.3 Bn in year 2
  • Recruited and Trained a team of over 400 associates and Managers to Project Manage, the opening of new Large format stores working with planograms to set up stores for trading.

Regional Manager, Appliances Division

Godrej & Boyce Manufacturing Pvt Ltd.
01.2005 - 09.2006
  • Successfully planning business activities and executed through a team comprising Deputy RSM, Deputy Managers, Assistant Managers, and Sales Executives
  • Ensuring achievement of the period, quarter, and annual budgets by leading the sales team from the front
  • Instrumental in strategizing to optimize portfolio composition and product mix, defining parameters and processes to achieve desired results in terms of quality and business numbers
  • Developed relationships with the trade partners and streamlined the flow of business right from the negotiation to the collection stage
  • Supervised portfolio contribution and product mix as well as a model mix; managed and monitored cash flows and also the regional balance sheet, by striking a balance between rebates and allowances, profitability, and also keeping base cost under control
  • Built and leveraged business relationships with all major chain stores and revamped the distribution network to improve brand visibility and create value
  • Delivered an all-time high of 12000 Appliances per month twice during my tenure and exceeded the revenue target for the region.

Area Marketing Manager - East

ICICI Bank Mortgages
02.2002 - 01.2005
  • Sales Marketing, Customer Service, Operations
  • Home Loans, Home Improvement Loans, Commercial Property Loans, Balance Transfers
  • Identifying and Appointment of Channel partners for Home Loans
  • Training and Managing performances of Direct Selling Team(I-Channel)
  • Builder & Corporate Tie Ups and Help Desks, a Fast track Channel for Corporate Customers
  • Property Exhibitions with Builders
  • Managing Legal and Technical vendor services and Customer Service
  • Exceeded the disbursement targets for the Region by 22% in 2003 and 38% in 2004.

Deputy Regional Sales Manager

Godrej Appliances Ltd.
01.1995 - 01.2002
  • Lead a sales team to maximize the market share of Godrej Appliances in Central & Eastern UP
  • Maintained market share in spite of relentless onslaught from MNC entrants in the appliances market.

Executive Officer

Confederation of Indian Industry
01.1994 - 01.1995
  • Liaison with the state Government and the Industry to provide a platform for them to Interact, so as to address various issues pertaining to Energy, Labour, Environment, Infrastructure, and Taxation
  • Coordination of working committees formed to represent the aforesaid issues.

Marketing Executive

Global Tele-systems Ltd
01.1993 - 01.1994
  • Instrumental in Prospecting and handling sales calls for the global Murata range of fax machines.

Executive Trainee

Usha International
08.1992 - 01.1993
  • Played a key role in dealing and interfacing with Banks, CSD & Other Institutions for bulk orders and organizing training programs and live demos of products at CSD.

Education

MBA - 2 Years Full time

B.Sc. - Physics, Maths, Chemistry

Skills

  • Comprehensive exposure to MS Office
  • Salesforce
  • Internet Applications

Certification

  • Certified In Digital Marketing
  • Google Certification in Digital Marketing
  • PG Diploma in Systems Management from NIIT

Personality Traits

  • A self-motivated, highly passionate, result-oriented energetic leader with great respect for people, process & innovation, led by example; known for clear thinking, flawless execution, and unyielding integrity.
  • A professional with a "Can Do" attitude, excellent analytical skills, and a great eye for detail.

Industry Exposure

Technology Retail, Financial Services - Mortgages, Consumer Durables, Channel Management, B2B Sales, Education, and Project Management

Core Functions

  • Business Operations
  • Channel Sales
  • Training
  • Quality & Business Operations
  • Strategy & Planning
  • Project Management
  • Business Administration
  • P&L Ownership
  • Product & Services Sales
  • Business Relationship Management
  • SOP Development & Execution
  • Change Management
  • Cost - Budgeting & Control
  • Process Management & Compliance

Corporate Assignments

  • The Skills Academy, Gurgaon, India
  • Eurokids International Pvt Ltd.
  • Staples Future Pvt Ltd
  • HyperCITY Retail India Ltd
  • ICICI Bank (Mortgages), One of the largest Private Banks of India
  • Godrej GE Appliances Ltd (Consumer Durables)
  • Confederation of Indian Industry (Industry, Government Platform)
  • Global Tele-systems Ltd (Technology Products Sales)

Consultancy Projects

  • K-12 School Project, Creating a plan documenting activities and checklists with timelines around the building blocks from the scratch to Go Live stage for a reputed K-12 school in Mumbai for new locations., Mumbai
  • Pre-School Project, A go-to-market plan for a new entrant into the pre-school market about Strategy, Content, Geographies, Competition, Opportunity, Positioning & Digital & Offline Marketing, Pricing, Project Management, Cash flows, Investment, P&L, Recruitment and training of the CXO team
  • Client Engagement, Process & Performance Management & Ops Audit, with Kaizen for a Commercial Interior Design & Build Company for Middle and Senior Leadership teams.
  • Learning & Development Program, for a Housing Finance Company focused on quality of customer engagement, improving productivity, quality, Lead generation, Funnel Management, and reducing attrition. Developed and delivered another module for the senior management team to monitor and manage performances and productivity.

Linguisticabilities

  • English
  • Hindi
  • Bengali
  • Marathi

Areas Of Interest

  • Consumer Technology
  • AI-ML
  • Block Chains
  • EVs
  • Photography & Videography

Timeline

Director & Group CEO

The Skills Academy
08.2017 - 07.2022

Business Head - Self Owned Schools

Eurokids International Pvt Ltd.
08.2014 - 07.2017

Vice President- Retail - India

Staples Future Pvt. Ltd
08.2008 - 07.2014

General Manager Retail

HyperCITY Retail India Ltd
10.2006 - 08.2008

Regional Manager, Appliances Division

Godrej & Boyce Manufacturing Pvt Ltd.
01.2005 - 09.2006

Area Marketing Manager - East

ICICI Bank Mortgages
02.2002 - 01.2005

Deputy Regional Sales Manager

Godrej Appliances Ltd.
01.1995 - 01.2002

Executive Officer

Confederation of Indian Industry
01.1994 - 01.1995

Marketing Executive

Global Tele-systems Ltd
01.1993 - 01.1994

Executive Trainee

Usha International
08.1992 - 01.1993

MBA - 2 Years Full time

B.Sc. - Physics, Maths, Chemistry

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