MILTON
Enterprise Resiliency (Business Continuity) & Risk Management Professional
Chennai
Summary
Results-driven IT professional with over 14 years of experience in IT Infrastructure and Support Services, specializing in Business Continuity Management (Certified BCP), Risk Management, Disaster Recovery Planning, and Crisis Management. Proven leadership skills encompass strategic thinking, driving business change, and fostering a collaborative team environment aligned with organizational goals. Highly adaptable with a strong ability to manage multiple priorities while upholding the highest standards of professional ethics. Committed to delivering innovative solutions that enhance operational resilience and support organizational success.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Assistant Vice President
Citi Bank
Chennai
11.2022 - Current
- Working in the Global Enterprise Resiliency department of Citi, it is a requirement to handle end-to-end DR testing for Enterprise Critical Applications based on regulatory requirements of different countries. Responsible in handling DR Tests (Application swings, Denial of Service, Data Recovery etc.) to ensure Applications can handle stringent parameters and mitigate risks. Work in tandem with global partners across verticals on Gap identification, RCA on failures, part of Risk Assessment for Applications, propose better solutions wherever applicable based on site-situations, application behavior, third party support, resource availability.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
Lead Consultant
Aujas Cybersecurity
New Delhi
01.2022 - 11.2022
- UIDAI – Unique Identification Authority of India (AADHAAR card) Worked in the CISO office of UIDAI Head Quarters, New Delhi, it is a project which deals with information of the citizens of India and hence involves National security and High Visibility from Government of India. To make the organization ISO22301:2019 compliant, we make sure mitigation plans are available for any scenario to handle disasters and continue with the business. BAU involves handling DR drills as per schedule, prepare Crisis Management Plans for multiple scenarios, Conducting ISMS Audits, Conducting Business Impact Analysis, Risk Assessment, creating Business Continuity Plans, handling DR drills for offices, Data Centers, Business Processes and Awareness Sessions for Employees and Vendors.
- Assessed potential risks during project planning stages, developing contingency plans to mitigate negative impacts on deliverables.
- Streamlined internal processes for better resource allocation and improved operational efficiency.
- Developed comprehensive project plans, outlining key tasks, timelines, resources, and budget requirements.
- Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
Specialist System Engineer
Société Générale Bank
Bengaluru
12.2018 - 09.2020
- It is a requirement to handle scheduled DR drills to ensure the banking environment is safe, robust and compliant as per the applicable regulatory requirements of the region it operates and align it to the organization’s objective. Communicating and coordinating with multiple business units to ensure there are mitigation plans available for any scenario, finding gaps and remediate hence ensuring continuity of Business. Providing support for Information Security audit, managing multiple vendors, Monitor and Administer the internal Backup environment which includes EMC Networker, Data Domains and Tape Libraries. Prepare and present reports to stake holders. Handle priority backup requests for Retail and Global Investment Banking.
Lead Administrator – CIS
Wipro Technologies
Bengaluru
06.2018 - 12.2018
- It is a requirement to handle quarterly DR drills, prepare DR and BCP plans to mitigate issues and coordinate during auditing. Administration and monitoring of the Backup setup which includes EMC Networker 9.2 backup tool with Data Domain. Worked in Global command center, handle L1 & L2 teams, prepare and present reports to the stake holders.
- Capacity planning and procurement for Backup appliances
- Enhanced team productivity by providing leadership, training, and support to junior administrators.
- Managed high-priority projects, ensuring timely completion and alignment with company objectives.
Technical Lead – IMSS
Happiest Minds Technologies Pvt Ltd
Bengaluru
04.2013 - 06.2018
- I was part of Business unit called Infrastructure Management Security and Services wherein we plan, design, implement and support the infrastructure of customers. During my 5+ years duration with this organization, have handled multiple clients for transition, regular support and on short term deputation basis.
- MYLAN Pharma It is a requirement to Manage, Monitor and Administer the huge Backup environment which includes Veritas NetBackup 8.1 with Tape libraries and Data Domains. This setup also had SLP enabled wherein data moves from D2D2T (Disk to Disk to Tape)
- Freedom Communications INC It is a requirement to administer and monitor the Freedom setup which includes Windows 2008 & 2012 R2, Symantec NetBackup 6.0 &7.5 and Networker 7.6 & 8.2 backup software. And to provide off business hours support.
- SUD Life Insurance It is a requirement to administer and monitor the SUD datacenter setup which includes Networker & Networker 8.1 backup software.
- TMF Group TMF group companies was affected by Ransomware in most of their servers, desktops and Laptops. Our scope was to recover the entire setup using backup and recovery methodologies. Post disaster conducted Business Impact Analysis and created mitigation plans for Mission Critical Activities and Business Continuity Plans for applications, infrastructure, datacenters and facilities.
- Bestinet FWCMS It is a requirement to administer, manage and monitor the RHEL VM’s using RedHat Virtualization Manager.
Analyst – Infrastructure services Division
HCL Technologies
Chennai
05.2011 - 04.2013
- Provide Service Desk support and Network Operations Center support to multiple clients in a shared services support model while handling Media Vaulting (SL48, SL500), Data Restoration, Scheduling Policies in backup tool, Application Monitoring and create reports. Remote Desktop Support (MS Office, Exchange, Outlook, Windows XP, Windows 7) and administration of In-house software applications and Global Account Management.
Customer Support Executive
Sutherland Global Services
Chennai
01.2010 - 09.2010
- DHL International Handling In-bound calls regarding Duty and VAT queries Domestic and International Account Receivables support Business to Business and Business to Customers calling for receiving payments. Helping customers to make payments online Raising tickets to modify Duty & VAT charges and updating to UK Customs Department Providing guidance to fill details for sending goods across the globe from UK.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Skills
Business Continuity
Risk management for business continuity
Business Impact Analysis and Risk Assessment
Disaster Recovery and Crisis Management
Third Party Risk Management
Application Dependency Mapping
Cyber Resilience
Testing and Implementation
Regulatory knowledge (DORA, NIST, GDPR)
Stakeholder engagement skills
Certification
Certified Business Continuity Professional (G-99974)
Other Specific details
Shall be furnished on request
Passport Status
Valid till May 2033
Academic Qualification
- B.Tech - Information Technology
- MBA - Human Resource Management
Timeline
Assistant Vice President
Citi Bank
11.2022 - Current
Lead Consultant
Aujas Cybersecurity
01.2022 - 11.2022
Specialist System Engineer
Société Générale Bank
12.2018 - 09.2020
Lead Administrator – CIS
Wipro Technologies
06.2018 - 12.2018
Technical Lead – IMSS
Happiest Minds Technologies Pvt Ltd
04.2013 - 06.2018
Analyst – Infrastructure services Division
HCL Technologies
05.2011 - 04.2013
Customer Support Executive
Sutherland Global Services
01.2010 - 09.2010