Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
ACHIEVEMENTS
Timeline
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Mimoh Sharma

Mimoh Sharma

Test Expert
Delhi

Summary

Hard-working, detail-oriented testing expert. Adept in reading instructions and carrying them out with little or no supervision. Skilled problem solver when issues seem to prevent progress from being made. Efficient while working as an individual as well as in a team setting. Aware of hazards to work safely even in the most demanding of environments

Overview

5
5
years of professional experience
3
3
Languages

Work History

TESTING EXPERT

BRITISH TELECOM
Gurugram
04.2023 - Current
  • - Post completion of 6 months, got acquainted very well with the process and basis my performance I have been appointed as a Team POC and have been instrumental in connecting with the stakeholders frequently to keep them apprised about the latest developments and spearhead the team as well
  • - Cleared IJP from Process Associate (ASD- Openreach), (Connections -Consumer) to Test Exper
  • - Hit and exceeded the KPIs every month from the date of joining, won CHAMP of the month tittle for November 2019, CHAMP of the Quarter tittle for Q1, 2020 and Best performer of the month, March 2021.
  • Working for stakeholders and completing the task provided
  • - Working on live testing data related to telecom services like Broadband, PSTN, Mobile and TV
  • Fixing DI issues related with billing and orders in Oneview and Avalon
  • Work on order placements, fixing and forwarding the order on a happy path
  • Connecting with suppliers to get information about the order and its progress

Business Service Support Advisor

British Telecom (Consumer)
06.2020 - 03.2023
  • Responsible for maintaining routing records and seeking information from other teams to ensure if the records are correctly updated
  • Responsible for running line test as soon as engineer confirmed installation complete
  • Responsible for clearing exceptions on priority basis to ensure smooth order journey
  • Responsible for handling calls from field engineers and help them with updates and queries that needs to be implemented on their jobs.

Business Service Support Advisor (BT Connections)

British Telecom
08.2019 - 06.2020
  • Taking care of the broken order for the customers base in UK
  • Solving the order issues related to broadband, landline and television
  • Connecting with suppliers to get information about the order and maintaining customer satisfaction
  • Working on broken orders to make sure service is up-to-date and in time providing necessary details and services
  • We used to fix DI issues with billings, orders in Avalon and One view.

Senior analyst (Account Receivable-collection)

R1 RCM
8 2018 - 3 2019
  • Resolving claim denial with the help of websites
  • Used to make calls related to insurance
  • Helps to get paid faster by eliminating denials and rejections.

Education

MCOM (Hons) -

Dr Bhimrao Ambedhkar University
Agra, India
06.2013 - 6 2015

BCOM (Hons) -

Dr Bhimrao Ambedhkar University
Agra, India
05.2010 - 5 2013

Skills

Customer Service

Accomplishments

  • Participated and Won 1st price in Badminton in District Olympic Tournament.

Projects

DEVELOPER PORTAL NOVEMBER 2020 - JUNE 2021 

PROJECT LEAD FROM INDIA - Lead the project for 7 months and helped all the UK Developers for their telecom services and plot registration procedures. - Provided training to more than 15 members team including SME and manager for developer portal applications and tools. - Handled more than 100 cases on daily basis - Call handling with the stakeholders from UK, thrice a week. - Discussion on problems related to the new developer portal faced by customers. - Received multiple appreciation emails from the UK customers

ACHIEVEMENTS

FEB 2018- BEST PERFORMER OF THE MONTH at R1RCM

SEPTEMBER 2020- BEST PERFORMER OF THE MONTH at BRITISH TELECOM

MARCH 2021- BEST PERFORMER OF THE MONTH at BRITISH TELECOM

JUNE 2022- BEST PERFORMER OF THE MONTH at BRITISH TELECOM

JANUARY 2023- BEST PERFORMER OF THE MONTH at BRITISH TELECOM

Timeline

TESTING EXPERT

BRITISH TELECOM
04.2023 - Current

Business Service Support Advisor

British Telecom (Consumer)
06.2020 - 03.2023

Business Service Support Advisor (BT Connections)

British Telecom
08.2019 - 06.2020

MCOM (Hons) -

Dr Bhimrao Ambedhkar University
06.2013 - 6 2015

BCOM (Hons) -

Dr Bhimrao Ambedhkar University
05.2010 - 5 2013

Senior analyst (Account Receivable-collection)

R1 RCM
8 2018 - 3 2019

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Mimoh SharmaTest Expert