Summary
Overview
Work History
Education
Additional Information - Hobbies
Timeline
Generic

Minakshi Gupta

Counselor
Delhi,Delhi

Summary

Dedicated professional with a strong drive to excel in the chosen field. Committed to making a significant impact on the growth and success of a multifunctional organization. Goal is to contribute towards increasing profits for both stakeholders and as an individual. Enthusiastic counselor with a deep understanding of complex conditions, allowing effective assistance to clients in their journey towards improvement. Compassionate and comforting approach dedicated to problem resolution and providing support for individuals to thrive.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Customer Support Associate

Teleperformace
08.2023 - 10.2023
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.

Senior Counselor

National Institute of Finance And Accounts (NIFA)
06.2012 - 01.2013
  • Handling the Walk-in Enquiries and Telephonic enquiries.
  • Counseling the parents and students and convert into admissions.
  • Taking care of admission procedures.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Consulted with students to advise on topic selection, appropriateness and academic value.

Counselor

Edutopper Learning Solutions Pvt Ltd
08.2011 - 05.2012
  • Worked as Sales Counselor.
  • Counseling the students for E-Learning material through calls.
  • Attended special events, conferences and trade shows to represent company and showcase offering.
  • Exceeded revenue projections and growth projection targets by planning and coordinating product sales.
  • Handling the escalations of the customers.
  • Making MIS on day-to-day basis.

Education

MBA - Human Resources Management

North East Christian University
Nagaland
04.2021 - 03.2023

Master of Arts -

MJP Rohilkhand Univeristy
Bijnor
04.2001 -

Bachelor of Arts -

MJP Rohilkhand University
Najibabad, India
04.2001 -

Senior Secondry -

Hindu Inter College
Bijnor, India
04.2001 -

Additional Information - Hobbies

  • Singing
  • Dancing

Timeline

Customer Support Associate

Teleperformace
08.2023 - 10.2023

MBA - Human Resources Management

North East Christian University
04.2021 - 03.2023

Senior Counselor

National Institute of Finance And Accounts (NIFA)
06.2012 - 01.2013

Counselor

Edutopper Learning Solutions Pvt Ltd
08.2011 - 05.2012

Master of Arts -

MJP Rohilkhand Univeristy
04.2001 -

Bachelor of Arts -

MJP Rohilkhand University
04.2001 -

Senior Secondry -

Hindu Inter College
04.2001 -

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Minakshi GuptaCounselor