Minakshi Mukherjee
Pune
Summary
Adept at driving project success and operational excellence, my tenure at Wipro Technologies showcased my prowess in program management and influencing skills. By spearheading major initiatives, I enhanced process metrics and team efficiency, achieving significant organizational goals. My approach combines prudent talent management with effective stakeholder communication, ensuring projects exceed expectations. I've proven myself as an Innovative Product Manager known for high productivity and efficient task completion during my stint at Vodafone India Ltd. Possess specialized skills in product lifecycle management, market analysis, and agile project methodologies. Excel in leadership, communication, and problem-solving to drive projects to successful completion. Committed to leveraging these abilities to contribute significantly to any team's success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
Nike Inc Wipro technologies Limited
01.2021 - Current
- Leading a large team of 50+ consultants working in multiple teams
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Designed surveys for customers seeking feedback on their experience with the program offerings.
- Established and maintained relationships with vendors and external partners, negotiating contracts to support program objectives.
- Prioritized tasks and managed teams throughout multiple projects.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Monitored performance metrics to ensure timely completion of tasks.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Created and managed budgets for travel, training, and team-building activities.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Managed external client and business partner relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Facilitated change management processes, supporting the organization and stakeholders through program transitions.
- Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
Project Manager
Vodafone India Ltd. Wipro technologies Limited
01.2019 - 01.2021
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Leading cost optimization initiatives, like resource management and efforts management.
- Coaching and mentoring team members to ensure efficiency in service operations and meeting individual and team targets.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Built and established strong partnerships with teams, vendors and contractors.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Facilitated resolution of conflicts between team members when necessary.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Regional Process Excellence Lead
Vodafone India Ltd.
01.2016 - 01.2018
- Lead major network rollouts to improve customer experience and achieve revenue targets.
- Spearheaded global initiatives to integrate supply chain operations.
- Monitored adherence to quality systems, ensuring compliance with various service levels, quality standards, and maintaining requisite documents.
- Acted as Health Safety & Wellbeing Champion for Warehouses & Office Premises and ensured adherence to Vodafone safety standards
- Analyzed, designed, and implemented Standard Operating Procedures to reduce waste and optimize cost through data analysis and benchmarking studies.
- Analyzed feedback from customers regarding existing processes in order to recommend changes that would enhance user experience.
- Performed gap analyses between current and desired state of processes, identified potential risks and recommended corrective actions accordingly.
- Compiled feedback from business teams and validated recommendations to assess changes to business processes.
- Facilitated training sessions for new employees on company policies and procedures.
- Determined consumer needs to provide products and services appealing to larger market.
- Ensured adherence to quality standards while implementing process excellence projects by conducting regular audits and reviews.
- Evaluated vendor proposals for technology solutions that could be used for improving efficiency of existing business operations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Developed and maintained a comprehensive database of vendors to ensure timely delivery of products and services.
- Collaborated closely with procurement team members in order to identify suitable sources of supply and materials needed.
- Used software to track and monitor vendor performance and progress against goals.
- Generated regular reports on vendor performance metrics such as delivery times or cost savings achieved.
- Assisted users in understanding end-to-end business process flows related to ERP implementation.
- Facilitated training sessions for users on how to use the newly implemented ERP system.
- Performed data migration activities from legacy systems to new ERP system.
- Resolved issues reported by users during UAT testing phase and production rollout phase.
Training & Quality Manager
Vodafone India Ltd.
01.2012 - 01.2016
- Lead a team of Training Managers and Vendor Partner Trainers.
- Assess training needs (TNI), and develop training plans for employees and service partners.
- Designing classroom and e-learning modules, along with training content vendors.
- Conducting TTT certifications for new trainers, team members, and vendor partners.
- Planning and executing training workshops for employees and associates.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Implemented training improvements to achieve desired results.
- Designed training schedules for new and existing employees.
- Organized various workshops and seminars related to employee development topics.
- Assisted in the selection of external trainers, consultants, or vendors to support training initiatives.
- Maintained comprehensive database to track training, certifications and qualifications.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Led training classes and recorded instruction for later use.
Cluster Training Manager
Kotak Life Insurance
01.2008 - 01.2012
- Planning, scheduling, and executing all regular training programs for agents and employees.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Led training classes and recorded instruction for later use.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Mentored team members to succeed and advance within department and company.
Education
PGDM - HR
SCDL
Pune01.2016
BA (Hons) - International Relations
Jadavpur University
Kolkata01.2003
Skills
- Program Management
- Supply Chain: Purchasing, Procurement, and Fulfillment (Warehouse Management)
- Process Excellence and Governance
- Change management
- Quality Assurance, Compliance monitoring
- Feasibility analysis
- Work flow planning
- Project tracking
- Workforce training
- Systems implementation
- Cross-functional collaboration
- Budgeting and forecasting
- Productivity improvement
- Coaching and mentoring
- New product introductions strategies
- Customer relations specialist
- Staff training and mentoring
- Vendor management
- Contract management
- Stakeholder communications
Certification
- Certified Scrum Product Owner - Scrum Alliance
- Wipro Project Management
- ITIL Certified
- ICF Certified Transformation Coach – 2021
- 360 Hrs International Diploma in Training with TESOL – 2018, ACT Kolkata
Hobbies and Interests
- Reading
- Candle Making
- Travelling
Timeline
Project Manager
Nike Inc Wipro technologies Limited
01.2021 - Current
Project Manager
Vodafone India Ltd. Wipro technologies Limited
01.2019 - 01.2021
Regional Process Excellence Lead
Vodafone India Ltd.
01.2016 - 01.2018
Training & Quality Manager
Vodafone India Ltd.
01.2012 - 01.2016
Cluster Training Manager
Kotak Life Insurance
01.2008 - 01.2012
- Certified Scrum Product Owner - Scrum Alliance
- Wipro Project Management
- ITIL Certified
- ICF Certified Transformation Coach – 2021
- 360 Hrs International Diploma in Training with TESOL – 2018, ACT Kolkata
PGDM - HR
SCDL
BA (Hons) - International Relations
Jadavpur University
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