Minakshi Ojha
Lucknow
Summary
Results-driven professional with a strong background in office and HR administration. Skilled in customer relationship management and problem solving, contributing to improved team collaboration and operational efficiency. Aiming to leverage expertise to enhance organizational performance.
Overview
3
3
Languages
17
17
years of professional experience
Work History
Office Administrator
Lucknow Public College
Lucknow
03.2023 - 08.2025
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules and appointments for faculty and staff members.
- Assisted in organizing college events and activities for students.
- Maintained accurate records and files for student information.
- Processed invoices and managed office supplies inventory effectively.
- Communicated with parents, students, and vendors to address inquiries.
- Supported administrative staff by training new employees on procedures.
HR Administrator
D B India Distribution Services Pvt Ltd
Lucknow
03.2019 - 03.2023
- Managed employee records and maintained confidentiality of sensitive information.
- Coordinated recruitment efforts and scheduled interviews with potential candidates.
- Assisted in onboarding new hires and ensured completion of necessary documentation.
- Facilitated employee training sessions to enhance skills and knowledge retention.
- Processed payroll and maintained accurate timekeeping records for all employees.
Customer Care Executive
Aegis India Limited
Kolkata
09.2014 - 07.2015
- Assisted customers with inquiries and resolved issues promptly.
- Handled customer complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Administrator
Cambridge Institute
Kolkata
03.2008 - 01.2009
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules and appointments for faculty and staff members.
- Assisted in organizing college events and activities for students.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Provided assistance with the planning of events such as staff meetings or conferences.
Education
Bachelor of Commerce - Commerce
Calcutta University
Kolkata07-2010
Skills
- Office management
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Project management
- Customer engagement
- Business administration
- Operations management
- Strategic planning
- Office administration
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Bengali
Advanced (C1)
C1
Timeline
Office Administrator
Lucknow Public College
03.2023 - 08.2025
HR Administrator
D B India Distribution Services Pvt Ltd
03.2019 - 03.2023
Customer Care Executive
Aegis India Limited
09.2014 - 07.2015
Office Administrator
Cambridge Institute
03.2008 - 01.2009
Bachelor of Commerce - Commerce
Calcutta University