Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

Minakshi Pandey

Pune

Summary

Dedicated professional with 5-6 years of experience serving UK/US clients in non- voice, back office, and chat/email processes. Experienced in domains such as {Back office healthcare, insurance underwriting support, medical and dental billing, customer service, and technical support.} Proven track record in project management, team leadership, and achieving quality outcomes through proactive customer service and effective team coordination. Skilled in troubleshooting and the use of various systems and software tools Resume Project-Based Job Experience EZ Dental Billing Medical Billing VA Agent/Dental Biller Managed the complete RCM (Revenue Cycle Management) for US-based dental clients. Performed pre-authorization, eligibility verification, claims submission, payment posting, denial management, AR follow-up, and reporting. Using Software ,CRM,Zoho Desk for Ticket,VYNE Dental -Clearing House, PMS-practice management Software, open dental dentrix and EgleSoft

Overview

9
years of professional experience

Work History

Principal Global Services/US Based Insurance Company

Process Associate - Dental Billing Claim Processor
09.2023 - 08.2024

Job overview

  • Processed dental billing claims for a US-based healthcare company
  • Handled diverse types of claims including DVCN, incomplete claims, PRE-D Claims, POTF
  • Claims, and more
  • Managed data entry for claims and ensured accurate indexing of dental claims.

NSR

Senior Associate
03.2022 - 07.2023

Job overview

  • Information System/SPAR Infosys/HHA Exchange Portal -US Healthcare, Provided tech customer service support via {chat and email }for US-based healthcare clients using HHAexchange
  • Managed client queries related to caregivers, billing, medical reports, and payer-related queries
  • Led improvements in customer satisfaction scores through effective conflict resolution and problem-solving.

Turnaround International/Medical Billing Company

Process Executive
01.2020 - 01.2021

Job overview

  • Supported US-based medical billing processes with a focus on COVID-specific processes
  • Assisted with {back-office billing, email chat support, }and floor support
  • Developed accurate documents for client and business needs, ensuring swift processing of paperwork.

Turnaround International/Medial Billing Company

Process Executive
01.2017 - 01.2019

Job overview

  • Managed US-based medical billing healthcare processes, focusing on back-office support
  • Oversaw scheduling, billing, medical reports, insurance claims, and payment processing
  • Trained new hires and provided supervision in the absence of team leaders.

WNS Pvt Ltd, Insurance Company

Executive - Underwriting Support Insurance
01.2016 - 01.2017

Job overview

  • Based, -sompo canopius, Supported a US-based insurance company with underwriting processes for property and casualty, and marine insurance
  • Verified policy details, created and modified policies, processed endorsements, and handled premium payments.

Education

Nashik University

HIPAA Certified Cyber Security Ceritified

University Overview

Bachelor of Commerce
2009

University Overview

Familiar with EHR/EMR systems Prior Authorization Insurance Verification Appointment Scheduling Email Management

Skills

  • Technical Skills
  • Jira, Canva, Microsoft Office, Google
  • Suite
  • CCM Module, CRM, Zoho Desk, VYNE
  • Dental
  • PMS (Practice Management Software)
  • Open Dental, Dentrix, Eaglesoft
  • Slack, Teams, Skype
  • Familier with Editing Tools
  • Soft Skills
  • Ability to Work Under Pressure
  • Time Management
  • Multitasking
  • Team Player
  • Efficient Problem Solving
  • Ability to handle questions and
  • Problems in an efficient manner
  • Core Competencies
  • Healthcare & Dental Billing
  • Medical Billing & Insurance
  • Customer Service Support
  • Administration & Data Entry
  • Content-Creation
  • Social Media Management
  • Tech-Support
  • Process Improvement
  • Other Skill
  • Content Creator
  • Story Writer
  • Part time youtuber

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureFlexible work hoursWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchCareer advancementPersonal development programsTeam Building / Company Retreats4-day work weekStock Options / Equity / Profit Sharing

Timeline

Process Associate - Dental Billing Claim Processor
Principal Global Services/US Based Insurance Company
09.2023 - 08.2024
Senior Associate
NSR
03.2022 - 07.2023
Process Executive
Turnaround International/Medical Billing Company
01.2020 - 01.2021
Process Executive
Turnaround International/Medial Billing Company
01.2017 - 01.2019
Executive - Underwriting Support Insurance
WNS Pvt Ltd, Insurance Company
01.2016 - 01.2017
Nashik University
HIPAA Certified Cyber Security Ceritified
Bachelor of Commerce

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Minakshi Pandey