Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Minakshi Priya

Bangalore

Summary

Seasoned Deputy Manager with significant background in team leadership, operations management, and strategic planning. Known for driving efficiency improvements and streamlining processes to enhance productivity in previous roles. Committed to fostering positive work environments and promoting team collaboration. Demonstrates strong problem-solving abilities and initiative, consistently delivering high-quality results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Deputy Manager SDO Authorizer

Kotak Mahindra Bank
Bangalore
10.2022 - Current
  • Custodian and Key Handling: Responsible for dual custody of branch keys and safe deposit vaults, ensuring that security protocols are strictly followed.
  • Cash Authorization: Approving high-value cash transactions and ensuring adherence to cash handling limits and regulatory guidelines.
  • NEFT/RTGS Transactions: Monitoring and authorizing electronic fund transfers, ensuring accurate and timely processing.
  • Forex Handling: Managing foreign exchange transactions in compliance with RBI, FEMA, and internal policy guidelines.
  • Bank Guarantee (Issuance & Closure): End-to-end handling of bank guarantees, including customer coordination, issuance, renewal, and closure.
  • Outward & Inward Remittances: Processing cross-border remittances, ensuring due diligence, and maintaining compliance with FEMA norms.
  • BOE (Bill of Entry) Management: Scrutinizing and maintaining BOE documentation for import/export remittance transactions.
  • Regulatory Compliance: Ensuring strict adherence to RBI, FEMA, AML/KYC, and other statutory guidelines in day-to-day operations.
  • Transaction Monitoring: Conducting real-time and post-transaction monitoring to detect suspicious or unusual transactions as per AML norms.
  • Cyber Fraud Case Handling: Investigating and reporting cyber-related frauds, coordinating with IT/cybersecurity teams and regulatory bodies.
  • Deceased Account Management: Handling claims, settlements, and legal documentation for deceased customers with sensitivity and compliance.
  • Locker Operations: Managing locker allocation, inventory, access records, and periodic verification as per regulatory mandates.
  • Tax Payments: Facilitating TDS, advance tax, and GST payments on behalf of customers and ensuring accurate reporting.
  • Bulk Salary Processing: Managing bulk salary uploads and disbursements for institutional clients, ensuring error-free crediting.
  • Tax-Related Notices: Responding to income tax, TDS, and GST-related notices; coordinating with legal and compliance departments.
  • Garnishee Orders: Processing garnishee orders from tax authorities/courts, freezing/debiting accounts as per instructions.

Assistant Manager BRO

Axis bank
Bangalore
09.2021 - 09.2022

Here are the bullet points describing your responsibilities and achievements as an Assistant Manager - BRO in a clear and professional format:

  • Cash Handling: Managed customer cash withdrawals and deposits efficiently while ensuring accuracy and compliance with bank procedures.
  • NEFT/RTGS/Tax Inputter Role: Entered and processed NEFT, RTGS, and tax payment transactions accurately and within TAT.
  • Customer Service: Resolved customer queries effectively, ensuring high customer satisfaction and retention.
  • Inventory & Reporting: Maintained daily inventory of forms, stationery, and banking instruments; prepared and submitted daily MIS reports.
  • Cross-Selling: Actively cross-sold bank products including Axis Direct, Life Insurance (LI), General Insurance (GI), and CASA accounts.
  • CASA Acquisition & Funding: Acquired new CASA customers and successfully mobilized CASA deposits to increase branch funding.
  • Customer Relationship Management: Handled irate customers with patience and professionalism, converting complaints into positive service experiences.
  • Forex Card Handling: Assisted customers with Axis Bank Forex Card issuance, reloading, and related queries, ensuring smooth service delivery.

Process Associate

Tata Consultancy Services
Kolkata
01.2019 - 10.2020

Role as a Process Associate at TCS (Business Process Outsourcing Services), including responsibilities and tools used:

  • Utility Billing Operations: Handled billing processes for gas and electricity accounts, ensuring accuracy and timely generation of bills.
  • SAP Billing System: Utilized SAP for processing and validating customer billing data and account information.
  • DTS (Document Tracking System): Used DTS to manage workflow tracking, document processing, and status updates.
  • CRM Tool Usage: Managed customer account details, queries, and service requests using CRM platforms.
  • Excel Reporting: Maintained and analyzed daily/weekly data using Microsoft Excel for billing accuracy, reporting, and reconciliation.
  • Process Adherence: Ensured compliance with SLA targets, quality standards, and operational protocols.
  • Issue Resolution: Identified and resolved discrepancies in billing data, coordinating with internal teams for resolution.
  • Customer Data Management: Verified and updated customer information to maintain billing accuracy and service efficiency.

Education

Post Graduate Diploma in Banking Services - Economics And Accounting,Trade Finance,foreign Exc

Manipal Academy of Higher Education
Bangalore
11-2021

Graduation - Bachelor of Commerce

B N College
Bhagalpur Bihar
04-2018

Economics,accountancy,business Studies,english,hin

NAVYUG VIDYALAYA
Bhagalpur Bihar
05-2014

10th - English,Hindi,Environmental Education,History,civi

Mount Assisi School
Bhagalpur Bihar
03-2012

Skills

  • Transaction monitoring
  • Forex handling
  • Bank guarantee management
  • Financial reporting
  • Data analysis
  • Decision-making
  • Team building
  • Compliance & Regulatory Knowledge (RBI, AML, KYC)
  • Operations management
  • Microsoft office expertise
  • Core Banking Software Proficiency (eg, Finacle, Saksham,Dotnet)

Accomplishments

  • Outstanding Performance Axis Direct.
  • Achieving Incremental value target in week 17 jan-24 Jan 2022 Axis bank
  • Achieving Incremental Value target in week 14 Feb - 21 Feb 2022 Axis Bank
  • Axis Direct Campaign Jan 2022 & March 2022
  • The ultimate Attack Awards -Top gun Feb 2023
  • March Mania Mysore march 2023
  • Qualifying Regional Trinity contest Aug 2023
  • Outstanding performance in kotak securities Dec 2023
  • Star Program of Life Insurance Jan 2024
  • Qualifier CASA productivity June 2024
  • Q1 Trinity Achievers
  • Trinity Finishing line contest winner
  • Champion Award for exceptional performance in life Insurance.
  • Top gun winner in life Insurance
  • CASA productivity Jan Feb 2025

Languages

Hindi,English
First Language

Certification

  • Careers in commercial Banking issued by CFI
  • Data Visualisation with power BI issued By Simplilearn

Timeline

Deputy Manager SDO Authorizer

Kotak Mahindra Bank
10.2022 - Current

Assistant Manager BRO

Axis bank
09.2021 - 09.2022

Process Associate

Tata Consultancy Services
01.2019 - 10.2020

Post Graduate Diploma in Banking Services - Economics And Accounting,Trade Finance,foreign Exc

Manipal Academy of Higher Education

Graduation - Bachelor of Commerce

B N College

Economics,accountancy,business Studies,english,hin

NAVYUG VIDYALAYA

10th - English,Hindi,Environmental Education,History,civi

Mount Assisi School
Minakshi Priya