Minakshi Rai
THANE
Summary
Operations leader with extensive experience at National Stock Exchange, specializing in regulatory compliance and process optimization. Proven ability to enhance efficiency and customer satisfaction through strategic team leadership and stakeholder engagement. Successfully implemented innovative solutions that streamlined workflows and addressed complex challenges, promoting a collaborative and high-performance culture. Assistant Manager of Operations with substantial experience in managing teams, streamlining processes, and enhancing operational efficiency.
Strengths include strong leadership skills, strategic thinking, and the ability to improve service delivery. In past roles, succeeded in reducing costs while maintaining high levels of Stakeholder satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
National Stock Exchange
Mumbai
12.2023 - Current
- Streamlined daily operations to ensure compliance with regulatory standards.
- Maintained accurate transaction records and operational documentation for audits.
- Monitored operations, enhancing efficiency and adherence to policies.
- Facilitated management of trading activities and operational workflows.
- Collaborated with teams across the organization for seamless operation.
- Led daily meetings to discuss project updates and resolve issues.
- Implemented process improvements, boosting service delivery and customer satisfaction.
- Assisted in problem-solving during production or delivery challenges.
Senior Executive
Groww Technologies Pvt ltd
MUMBAI
04.2023 - 10.2023
- Managed escalated customer issues through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to resolve complex service challenges.
- Provided timely updates to customers regarding the status of their escalations.
- Conducted root cause analysis to identify recurring issues and recommend solutions.
- Trained new team members on escalation processes and customer service protocols.
- Identified opportunities for process improvements that increased efficiency and reduced costs.
- Provided feedback on new processes or procedures designed to improve service levels.
Customer Service Representative
SITEL INDIA PVT LTD
Mumbai
03.2019 - 03.2021
- Assisted customers with inquiries and product selections.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
- Led on- and off-site customer support teams across multiple time zones.
Education
NISM - Accounting And Finance
National Institute of Securities Management
INDIA06-2019
Bachelor of Commerce - Commerce
Nirmal Degree College of Science Commerce And Arts
India06-2018
Some College (No Degree) - Commerce
Nirmal Degree College of Science Commerce And Arts
India07-2015
Senior Secondary Certification - Secondary Education
Infant Jesus English Medium School
India03-2013
Skills
- Regulatory compliance
- Team leadership
- Operational documentation
- Process improvement
- Workflow management
- Member relationship management
- Reporting and documenting
- Stakeholder management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2
Affiliations
- Travel
Timeline
Assistant Manager of Operations
National Stock Exchange
12.2023 - Current
Senior Executive
Groww Technologies Pvt ltd
04.2023 - 10.2023
Customer Service Representative
SITEL INDIA PVT LTD
03.2019 - 03.2021
NISM - Accounting And Finance
National Institute of Securities Management
Bachelor of Commerce - Commerce
Nirmal Degree College of Science Commerce And Arts
Some College (No Degree) - Commerce
Nirmal Degree College of Science Commerce And Arts
Senior Secondary Certification - Secondary Education
Infant Jesus English Medium School
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