MINAKSHI RATHOD
H/No. 1411/283, Anna Vaddo, Candolim, Goa
Summary
An enthusiastic Hospitality professional and committed customer service representative with experience working with clients of all levels and backgrounds. Friendly and personable with an adaptable approach, with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Butler Service
St.Regis
Dubai
- Habtoor City, Business Bay, Associate Front Office
- Ensure repeat guests are met and greeted on a daily basis and profiles are updated
- Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
- Respect guest privacy and do not discuss guests’ private information
- Demonstrate discretion and courtesy when entering into the private guests
- To assist guests regarding hotel facilities in an informative and helpful way
- To follow department policies, procedures and service standards responsibility.
Food & Beverage Assistant
The Oberoi Dubai
- Set up restaurant, bar, and lounge before operation
- Tguest’sests orders accurately and serves with the outmost professionalism to create an unforgettable dining experience
- Up-sell upcoming events and promotions in restaurants, up-sell dish of the day
- Take payments and bill settlements
- Maintain and upkeep restaurant equipment and furniture
- Conduct training for colleagues, juniors, and newly joined
- Ensure minimum wastage, breakage and spoilage
- Preparing the daily sales report depicting projections and acquisitions.
Food & Beverage Assistant
Trident Nariman Point Mumbai
- Worked with the In-room dining department in all three shift timings to strive to achieve operational excellence
- Handling food and beverage orders for an inventory of 550 rooms
- Log maintenance for all amenities that were to be placed in all the residential rooms along with purchasing and auditing of the stores
- Handling all major operations (including pantry, dispensing bar & food Pickup stations)
- Maximize revenues by up-selling and the following budget.
Restaurant Manager
Taj Fort Aguada Singueirm
11.2022 - Current
- Worked towards setting up the departmental budgets, doing market and competition analysis in order to achieve the same
- Played a major role in cost management, marketing campaigns, promotions, ethe vent built-ups, client servicing, and maintenance of potential accounts
- Spearheading the departmental setup from scratch with regard to technical system setup, work order positioning, concretizing standard operating procedures, and bringing all of the same to practice
- Noticing and rectifying loopholes and service issues in coordination with interior designers, engineers, operating staff, sales, and marketing & the backend team
- Developing and introducing new ideas and successfully implementing it to become the catch point of customers
- Actively involved in the training and development of fellow colleagues and subordinates for their growth, product knowledge, and enhancement
- Responsible for successfully achieving departmental finance targets by implementing proper planning by gaining the goal footfall of targeted customers
- Preparation, forecasting, and inventor equipment’s of F&B equipment
- Collecting feedback and complaints from guests and implementing the same to enhance service quality and profitability
- Managed the F&B department of Three Outlets All the dining (190 Covers),
- SFX bar of 45 covers and Morisco Authentic Goan cuisine see food of 55 covers.
Assistant Restaurant Manager
Fairfield by Marriott, Calangute
11.2021 - 10.2022
- Started the hotel with the pre-opening team, gaining experience into how to operate efficiently as one unit to achieve a collective goal i.e
- Guest satisfaction
- Worked towards setting up the departmental budgets, doing market and competition analysis in order to achieve the same
- Played a major role in cost management, marketing campaigns, promotions, event built ups, client servicing and maintenance of potential accounts
- Spearheading the departmental set up from scratch with regards to technical system set up, work order positioning, concretizing standard operating procedures and bringing all of the same to practice
- Noticing and rectifying loop holes and service issues in co-ordination with interior designers, engineers, operating staffs, sales and marketing & the backend team
- Developing and introducing new ideas and successfully implementing it to become the catch point of customers
- Actively involved in training and development of fellow colleagues and subordinates for their growth, product knowledge and enhancement
- Responsible for successfully achieving departmental finance targets by implementing proper planning by gaining the goaled footfall of targeted customers
- Managed the F&B department of four outlets which is IRD, All the Dining, Lobby Bar, Pool bar, Banquet hall 120 sitting, and boardroom 10 pax
- ( Manning 16 )
Assistant Spa Manager
Novotel Hotels & Resorts Goa
04.2021 - 10.2021
- Demonstrating sincere customer focus and true appreciation for the guest experience
- Developing and maintaining retail product program
- Scaling annual budget and business plans to ensure Spa operation is adequately represented
- Hring all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards
- Ensuring the guest experience was relaxing and in accordance with the hotel's standards
- Ensuring consistent Spa experience development to ensure that innovation and uniqueness is maintained
- Ensuring proper inventories of all operating Spa equipment that are conducted in line with audit standards in order to effectively manage operational cost
- Achieving high performance and operational standards
- Was able to handle any guest complaints or special requirements
- Implementing and monitoring up-selling strategies to maximise spa and health club revenue
- Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc
- Responsible for the department training plan and conduct hands-on training for the new recruitment
- Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction
- Managing spa inventory effectively, and follow hotels purchasing standards to ensure audit compliance.
Food and Beverage Manager
Resort The Lohia
Candolim
09.2019 - 09.2020
- Maximizing profitability of the F&B outlets by increasing revenue and cost controls through implementation of Menu Matrix
- Establishing and ensuring the highest service standards
- Monitoring menu, promotional activities etc
- And developing effective marketing strategies for efficient awareness
- Collecting feedback and complaints from guests and implementing the same to enhance service quality and profitability
- Managing and training F&B staff
- Coordinating with other departments of hotel for events and day-to-day operations
- Planning, forecasting and inventory management of F&B equipment’s.
Supervisor
Palazzo Versace, Al Jaddaf, Waterfront Dubai
04.2019 - 09.2019
- Butler Services Front Office
- Ensuring all expected arrival rooms/suites are checked and in order
- Ensuring privacy and security of in-house guests in every Suite
- Welcoming guests upon arrival and conduct a general orientation of the Suite for the guests
- Building a thorough rapport with all in-house guests and interaction in order to facilitate guest recognition and obtain specific individual needs, likes, and dislikes in order to maintain guest history files
- Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest
- Identify and anticipate guest needs and ensuring personalized service is provided
- Maintaining up to date knowledge of the Suites In-room facilities, services and technology
- Keeping guests informed of hotel facilities, services, promotions and activities in an informative and helpful manner
- Upselling rooms/suites and cross sell all outlets within the hotel
- Update guest profile and feedback using QMS / Glitch / PM
Associate
Habtoor Palace LXR Hotels & Resorts by Hilton
Dubai
08.2018 - 04.2019
- Butler Services Front Office
- Up-sell upcoming events and promotions in restaurants
- To consistently provide thoughtful, caring and sincere service
- To identify and anticipate Guests needs and ensure personalized service is provided
- To provide food and beverage, laundry, delivery and packing/ unpacking services as required
- To assist with any plans or arrangements the guest intends to make during their stay
- Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
- Ensuring guest privacy and secrecy of guest information and details
- Demonstrate discretion and courtesy when entering into the private space of guests
- Providing third service to guests by ensuring room is tidied up after guests leave rooms.
Education
B.Sc. - Hospitality & Hotel Administration
State Institute of Hospitality Management
2012
H.S.C -
Goa State Board From St. Theresa Higher Secondary School
2008
Skills
- Teamwork
- Multi-Tasking
- Flexibility
- Attention to Detail
- Industry Awareness
- Time Management
- Communication
- Relationship Building
Certification
ENGLISH : Full Professional Proficiency
MARATHI : Full Professional Proficiency
HINDI : Full Professional Proficiency
Additional Information
- Successfully BSA audit 2022 – Fairfield by Marriott Calangute
- Received and awarded for higher Trip Advisor comments – St. Regis Dubai
- Guest Champ of the month – Fairfield by Marriott Calangute.
- Successfully Pre-opening certificate – Fairfield by Marriott Calangute
- Employee of the month - Habtoor Palace LXR Hotels & Resorts by Hilton Dubai.
- Wow Movement of the Month – Fairfield by Marriott Calangute.
- Successfully Pre-Opening certificate - Resort The Lohia Candolim India Goa
Timeline
Restaurant Manager
Taj Fort Aguada Singueirm
11.2022 - Current
Assistant Restaurant Manager
Fairfield by Marriott, Calangute
11.2021 - 10.2022
Assistant Spa Manager
Novotel Hotels & Resorts Goa
04.2021 - 10.2021
Food and Beverage Manager
Resort The Lohia
09.2019 - 09.2020
Supervisor
Palazzo Versace, Al Jaddaf, Waterfront Dubai
04.2019 - 09.2019
Associate
Habtoor Palace LXR Hotels & Resorts by Hilton
08.2018 - 04.2019
Butler Service
St.Regis
Food & Beverage Assistant
The Oberoi Dubai
Food & Beverage Assistant
Trident Nariman Point Mumbai
B.Sc. - Hospitality & Hotel Administration
State Institute of Hospitality Management
H.S.C -
Goa State Board From St. Theresa Higher Secondary School
Similar Profiles
Yash KothavaleYash Kothavale
Associate at St.RegisAssociate at St.Regis
SONNY FULLEROSSONNY FULLEROS
Engineering Officer at St.regis HotelEngineering Officer at St.regis Hotel
Shirly RameshShirly Ramesh
Pastry Commis at The St.Regis Saadiyat IslandPastry Commis at The St.Regis Saadiyat Island