Minakshi Trivedy
Practice Manager
Bangalore
Summary
To work hard in a challenging atmosphere that can provide challenging tasks in emerging motivation and provide scope for successful career development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Practice lead position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
9
9
Certifications
Work History
Practice Manager
HPE
07.2022 - Current
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on ServiceNow Operational activities
- Supervised team of 40 engineers.
- Managed and addressed all team member issues on time
- Lowest attrition in team
- Managed complete ServiceNow CMDB practice end to end
- MID deployment, observability deployment performed by this team
- 24*7 support across globe
- Solarwinds, Nagios and OpsRamp Monitoring tool sustenance and patch management support delivered out of this team
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Provided supervision and management to team of support personnel.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managing end to end innovations and escalations for entire APJ region
Project Manager
HPE Global soft private limited
06.2019 - 07.2022
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
ITSM Process Lead
HPE
12.2014 - 04.2017
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Defined end to end ITSM process across the ITOC
- In partnership with IT Service Delivery staff, ensure technical support teams are operating in adherence with all ITSM Policies and Processes, and with associated contractual Service Level Agreements
- Delivering organizational level ITIL training
- Proficiency in ITSM tools & Ability to build trusted relationships across IT
- Facilitate regular operational process reviews and other working sessions with multiple service providers and key stakeholders as required
- Highlight any issues risk involved & maintain the risk/issue register for change
3PAR Storage SME
HPE
10.2012 - 12.2014
- Designed and prepared technical reports, studies, and related documentation.
- Supported enterprise and business goals by introducing new product and service offerings.
- Managed user accounts, permissions and group policies for optimal system security.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Highlight any issues risk involved & maintain the risk/issue register for change
- Monitor, Troubleshoot and elevate 3PAR alerts
- Manage escalations
Technical Solution Engineer
Concentrix technologies
07.2011 - 09.2012
- Analyzed Storage business to identify spending trends, whitespace and growth opportunities, compliance issues and assisted account teams in target account development.
- Delivered pre-sales technical support for Windows server and desktop virtualization.
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and Storage support in both in-person and remote situations.
- Oversaw quality assurance management and offered suggested recommendations.
- Initiated contact with vendors and built solid working relationships.
Education
Executive MBA - Lean Operations Management
Alliance University
Bangalore 06.2018 - 10.2019
BCA -
Amity University
New Delhi 03.2009 - 08.2012
XII -
CBSE (SKP Vidya Vihar)
Bihar 04.2007 - 03.2009
X -
ICSE (Mt. Carmel School)
Bihar 03.2006 - 03.2007
Skills
MS VisioMS PowerPointMS Project PlanMS ExcelMS WordMS Outlook
Assertive energetic and self-starter
Ownership & AccountabilityProblem ResolverITSM Tool (SAW and SNOW)
Customer focus attitudeGood verbal and written EnglishGood presentation skillsTeam work believerServiceNow
Staff Management
Client Consulting
New Hire Training
Practice Management
Certification
PMP Trained
Accomplishments
- SPL in Mt. Carmel School.
- Top performer award for dancing in Amity.
- Ranked 105th in All India Mathematics Olympiad
- Platinum Award winner Fy2020
- Achieved Best performer award for Fy20 Q1.
- Received lots of appreciation over emails for the efforts and performance.
- Achieved quarterly top performer award.
- Achieved the award for being multi-tasking with ensuring compliance is met throughout the lifecycle
- Achieved the award for driving 100% compliance in change management
- Achieved the award for reducing the number of emergency change request
- Achieved the award for lowest number of attrition in the team
- Achieved the award for being the most productive team.
- Achieved quarterly & Yearly top performer award.
Career Accomplishment
- HPE Global soft private limited, Project Manager, 10/2012, Present
- Concentrix technologies, Technical Solution Engineer, 07/2011, 09/2012
Father's Name
Shashi Shekhar Trivedy
Personal Information
- Date of Birth: 09/29/88
- Gender: Female
- Nationality: Indian
Extracurricular Activities
Debating Innovating new ideas and applying in day to day life Internet Surfing Traveling Dance Music Frequent visitor to the orphan age & enjoying time with kids
Disclaimer
I solemnly declare that all the above furnished information is free from error to the best of my knowledge and belief.
Travelling, Dancing
Love to explore places insite and outside country
Family Girl
Kathak and Bharatnatyam Dancer
Timeline
Practice Manager
HPE
07.2022 - Current
Project Manager
HPE Global soft private limited
06.2019 - 07.2022
Executive MBA - Lean Operations Management
Alliance University
06.2018 - 10.2019
ITSM Process Lead
HPE
12.2014 - 04.2017
3PAR Storage SME
HPE
10.2012 - 12.2014
Technical Solution Engineer
Concentrix technologies
07.2011 - 09.2012
BCA -
Amity University
03.2009 - 08.2012
XII -
CBSE (SKP Vidya Vihar)
04.2007 - 03.2009
X -
ICSE (Mt. Carmel School)
03.2006 - 03.2007