Minal Habale
Section Manager at Marks & Spencer
Navi Mumbai
Summary
Dynamic and results-driven retail professional with over 7 years of experience in Retail, specializing in leading teams to drive sales and deliver exceptional customer service. Proven track record of achieving and exceeding sales targets, optimizing store operations, and enhancing the overall customer experience. Skilled in team leadership, training and development, inventory management, and merchandising. Passionate about fostering a positive and collaborative work environment to achieve organizational goals. Seeking to leverage my skills and experience at a reputable retail brand.
Overview
7
7
years of professional experience
Work History
Section Manager
Marks & Spencer Reliance Inida Pvt. Ltd.
07.2022 - Current
- Lead and motivate a team of sales associates to achieve sales targets and KPIs.
- Ensure that the section is well-stocked, merchandised, and maintained to the highest standards.
- Provide coaching, training, and development opportunities to team members to enhance their skills and performance.
- Monitor and analyze sales performance, identify trends, and implement strategies to maximize sales and profitability.
- Foster a customer-centric culture by ensuring that all team members provide excellent service and build strong customer relationships.
- Manage inventory levels and participate in stock replenishment activities.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Collaborate with other sections and departments to achieve overall store objectives.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner..
Customer Service Representative
Marks & Spencer Reliance India Pvt. Ltd.
11.2019 - 07.2022
- Greet customers and assist them in finding the right products based on their needs and preferences.
- Provide product knowledge and styling advice to customers.
- Maintain a neat and organized store environment.
- Meet and exceed sales targets and KPIs.
- Build and maintain strong customer relationships.
- Participate in inventory management and stock replenishment activities.
- Ensure compliance with company policies and procedures.
Fashion Consultant
(ONLY) Bestseller India Pvt. Ltd
10.2017 - 11.2019
- Assist customers in finding the right products and sizes, offering personalized styling advice when necessary.
- Provide in-depth product knowledge, including features, benefits, and styling tips.
- Handle customer inquiries, requests, and concerns promptly and professionally.
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Stay updated on current fashion trends, product offerings, and promotions.
Education
PGDM - Operation Management
Welingkar Institute of Management
Mumbai, India 04.2001 -
Bachelor of Computer Science -
National College
Thane 04.2001 -
HSC - Science Education
Nashik Board
Nashik, India 04.2001 -
SSC -
Savitri Devi Thirani School
Thane 04.2001 -
Skills
Timeline
Section Manager
Marks & Spencer Reliance Inida Pvt. Ltd.
07.2022 - Current
Customer Service Representative
Marks & Spencer Reliance India Pvt. Ltd.
11.2019 - 07.2022
Fashion Consultant
(ONLY) Bestseller India Pvt. Ltd
10.2017 - 11.2019
PGDM - Operation Management
Welingkar Institute of Management
04.2001 -
Bachelor of Computer Science -
National College
04.2001 -
HSC - Science Education
Nashik Board
04.2001 -
SSC -
Savitri Devi Thirani School
04.2001 -
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