Minal Kapadia
Front Desk Management
Ahmedabad,GJ
Summary
Detail-oriented receptionist with expertise in appointment scheduling, patient record management, and customer service. Proven ability to enhance patient experiences and streamline front desk operations.
Overview
17
17
years of professional experience
Work History
Sr. Receptionist
Surveen Children Hospital
Ahmedabad
04.2009 - Current
- Coordinated patient check-ins and managed front desk operations to enhance patient experience at the hospital.
- Welcomed patients and families, providing assistance and information.
- Collaborated with medical staff to streamline patient flow and minimize wait times in the hospital.
- Scheduled appointments and maintained accurate patient records in the database.
- Implemented recordkeeping systems that improved organization and traceability of patient records.
- Maintained a clean and organized reception area to enhance patient experience.
- Answered phone calls and directed inquiries to appropriate departments efficiently.
- Greeted and welcomed visitors, clients, and customers in a professional manner.
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed data entry and other administrative tasks to support departments.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Ordered stationery items when stock was running low in order to maintain adequate supply levels.
- Developed effective relationships with vendors providing services to the organization.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
Education
Bachelor of Arts - B.A.
Saurashtra University
Surendranagar11-1994
Skills
- Appointment scheduling
- Patient record management
- Front desk operations
- Appointment setting
- Call handling
- Customer relationship management
- Visitor management
- Data entry
- Workflow coordination
- Vendor relations
- Customer service
- Multitasking and organization
- Work planning
Timeline
Sr. Receptionist
Surveen Children Hospital
04.2009 - Current
Bachelor of Arts - B.A.
Saurashtra University