Minal Meshram
Key Account Manager
Bengaluru
Summary
Dynamic Account Manager with 5+ years of experience in reducing churn and driving upsells. Skilled in cross-functional collaboration and client relationship management, delivering 100% customer retention. Strong sales cycle expertise with a focus on results and service excellence.
Overview
6
6
years of professional experience
Work History
Account Manager
SOCLY.io
01.2023 - Current
- Managed end-to-end customer journey for compliance-focused SaaS clients for SOC2, ISO 27001, GDPR, HIPAA.
- Led onboarding, check-ins, and documentation to ensure timely project execution.
- Ensured 100% customer retention through proactive engagement and value delivery.
- Owned churn prevention, upsell and cross-sell initiatives; coordinated with vendors and internal teams.
- Collected feedback and shared insights to support product roadmap development.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Streamlined internal workflows through cross-functional collaboration, improving overall efficiency within the customer success department.
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
Inside Sales Manager
Sourcewiz
09.2022 - 01.2023
- Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
- Experience with outreach methods including LinkedIn, email, and cold calling.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
- Perform compelling online demos to prospects.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Sr Inside Sales Manager
NUAGECX CONSULTING PVT LTD
04.2022 - 09.2022
- Collaborated with ZOHO HQ sales team to manage inbound prospect calls, providing product information, addressing
inquiries, and resolving purchase concerns. - Delivered comprehensive product knowledge training sessions for multiple stakeholders.
- Oversaw multiple projects from initiation to completion, ensuring priorities were met and tasks were efficiently delegated.
- Monitored project timelines and expenses to ensure adherence to budgets and deadlines.
- Drove customer satisfaction levels by ensuring prompt resolution of issues or concerns raised during the sales process or post-sale support period.
Inside Sales Executive
BIZPROSPEX PVT LTD
11.2020 - 04.2022
- Generate leads through Upwork, Fiver, LinkedIn, email & marketing campaigns & cold calling in the US market.
- Drove client engagement through regular meetings and calls/demos.
- Handled and delivered multiple projects every month with their requirements for different time zones without compromising the data quality.
- Serve as a client advocate, providing structured feedback and requests to the product team.
- Negotiation on the contracts.
- Built diverse and consistent sales portfolio.
Sales Executive
CONFIDENCE PETROLEUM INDIA PVT LTD
04.2020 - 10.2020
- Cold called 100+ potential lead to book demo for the Sales Manager.
- Addressed inbound requests to schedule qualified meetings with prospects in
coordination with your sales engineers, progress deals to closures. - Developed a deep understanding of a client’s business, brand, industry, and its consumers.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Manage client relationships, offer strategic guidance, and proactively address any issues or opportunities for improvement.
PRE-SALES EXECUTIVE
CMS INSTITUTE OF TECHNOLOGY
03.2019 - 03.2020
- Helped with administrative support by managing incoming calls, coordinating files, and sorting emails.
- Increased sales pipeline through the development of targeted prospect lists and conducting effective cold outreach.
- Facilitated smooth transition from pre-sales to post-sales support, ensuring high levels of customer retention and satisfaction.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Wrote detailed technical documentation for company products.
Education
BCA - Information Technology
G H Raisoni College of Engineering & Technology
Nagpur, India 04.2001 -
High School Diploma -
Nanaji Joshi Jr College
Nagpur, India 04.2001 -
SSC - CBSE
Kendriya Vidyalaya
Bhandara, India 04.2001 -
Skills
Minimize churn ration
Cross-functional Collaboration
Upselling & Cross-selling
Contract renewals
Service excellence
Escalation handling
Relationship building
Timeline
Account Manager
SOCLY.io
01.2023 - Current
Inside Sales Manager
Sourcewiz
09.2022 - 01.2023
Sr Inside Sales Manager
NUAGECX CONSULTING PVT LTD
04.2022 - 09.2022
Inside Sales Executive
BIZPROSPEX PVT LTD
11.2020 - 04.2022
Sales Executive
CONFIDENCE PETROLEUM INDIA PVT LTD
04.2020 - 10.2020
PRE-SALES EXECUTIVE
CMS INSTITUTE OF TECHNOLOGY
03.2019 - 03.2020
BCA - Information Technology
G H Raisoni College of Engineering & Technology
04.2001 -
High School Diploma -
Nanaji Joshi Jr College
04.2001 -
SSC - CBSE
Kendriya Vidyalaya
04.2001 -
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