MINAL Verma
Chandigarh
Summary
Dynamic Process Associate at Axtrics Solutions Pvt. Ltd. with a proven track record in data analysis and customer service. Expert in enhancing operational efficiency and maintaining high-quality documentation management. Passionate about team collaboration and achieving results, I thrive in fast-paced environments while ensuring accuracy in data entry and client interactions.
Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
9
9
years of professional experience
Work History
Process Associate
Axtrics Solutions Pvt. Ltd.
Mohali
10.2022 - Current
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Monitored performance metrics to measure process effectiveness.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
Assistant
PGIMER
Chandigarh
02.2020 - 09.2023
- Answered incoming calls and directed them to appropriate personnel or departments.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Used filing systems to improve document management and organization.
- Coordinated support to facilitate general office operations.
- Provided HR administrative assistance to management team.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
Data Entry Clerk
Office of Head of Department Water Supply and Sanitation, Punjab
Mohali
01.2016 - 12.2018
- Maintained confidentiality of sensitive information.
- Prepared summaries of daily work completed for review by supervisors.
- Scanned documents into appropriate databases for storage purposes.
- Followed up on pending tasks until completion.
- Checked source documents against entered data to ensure accuracy.
- Verified accuracy and completeness of data entry into the database system.
- Utilized specialized software applications related to the job role.
- Organized files according to established procedures for easy retrieval later on.
- Created spreadsheets to track data entries.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Compiled reports based on gathered information.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Compiled data from source documents prior to data entry.
Education
Bachelor of Arts -
IGNOU
New Delhi01-2025
Skills
- Data analysis
- Microsoft Excel
- Customer service
- Team collaboration
- Documentation management
- Lead generation
- Digital marketing
- Facility management
- Accounting oversight
- Employee relations
- Personal training experience
- Team management
- Nutrition
- Health and safety
- Fitness knowledge
- Sales management
- CPT code modifiers
- Insurance verification
- Insurance billing
- Insurance claims
- Knowledgeable in [software]
- Billing codes
- Submission of medical claims
- Claims review
- Commercial and private insurance
- Medical billing technology
- Denial management
- Account follow-up
- ICD-10
- Insurance claims processing
- Medical billing
- Data entry
- Quality management
- Processing mail
- Database entry
Languages
English
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Process Associate
Axtrics Solutions Pvt. Ltd.
10.2022 - Current
Assistant
PGIMER
02.2020 - 09.2023
Data Entry Clerk
Office of Head of Department Water Supply and Sanitation, Punjab
01.2016 - 12.2018
Bachelor of Arts -
IGNOU