Dance & Travelling
Minal Vikas Surve
Banking Officer
Dadar West
Summary
Senior Banking Operations Officer coordinating central processing, account maintenance, and branch-to-back-office issue resolution. Strengthens operational controls by validating customer data, correcting discrepancies, and keeping documentation ready for audits and internal reviews. Supports smooth service delivery across branches through disciplined follow-up and process compliance.
Overview
8
8
Certificates
8
8
years of professional experience
Work History
Officer
TJSB Sahakari Bank Ltd.
06.2018 - Current
- Operations / Central Processing / Back Office – 3+ Years
- Managed centralized banking operations and back-office processes, ensuring accuracy and compliance with documentation and procedures.
- Performed verification and validation of customer/account-related information and supporting documents.
- Maintained accurate customer and account records in accordance with internal policies and procedures.
- Worked on data cleansing, data verification and record updation activities.
- Identified discrepancies/incomplete information and coordinated for necessary corrections or resolution.
- Ensured timely processing of operational requests while maintaining required quality standards.
- Ensured compliance with audit requirements by maintaining accurate documentation and records.
- Followed internal controls, standard operating procedures and regulatory guidelines.
- Facilitated resolution of operational queries and exceptions by coordinating with branches and internal departments.
- Handled sensitive customer information with confidentiality and appropriate controls.
- Branch Banking – 5 Years
- Managed day-to-day branch banking operations and customer service activities.
- Handled account opening, account maintenance, customer documentation and service requests.
- Verified customer documents and ensured completeness as per banking procedures.
- Supported customer onboarding and account-related processes with focus on KYC compliance.
- Maintained accurate customer records and ensured timely updating of information.
- Resolved operational queries, documentation issues, and account-related discrepancies.
- Followed internal policies, controls and regulatory requirements in day-to-day banking activities.
- Coordinated with centralized/back-office teams for smooth processing of customer and operational requests.
- Total Banking Experience: 8 Years
- June 2018 – Present
Education
Bachelor of Commerce (B.Com.) -
University of Mumbai
01-2018
Skills
KYC & Customer Due Diligence (CDD)
Customer Documentation & Verification
Account Opening & Maintenance
Documentation & Record Management
Banking Operations & Back-Office Processing
AML & Compliance Awareness
Exception Identification & Escalation
Regulatory & Internal Policy Adherence
Accuracy & Quality Control
MIS & Operational Reporting
Certification
Certification/Course in KYC – Know Your Customer
Interests
Timeline
Officer
TJSB Sahakari Bank Ltd.
06.2018 - Current
Bachelor of Commerce (B.Com.) -
University of Mumbai