Summary
Overview
Work History
Education
Skills
Languages
Truck Lease Operations Process Optimization:
Courses Certifications
Personal Information
Timeline
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Minali Arora

Minali Arora

Gurugram

Summary

Versatile Senior Operations Analyst well-versed in business reporting, compliance requirements, and process optimization. Well-organized and hardworking with excellent planning, problem-solving and communication skills developed over many years in the field.

Overview

5
5
years of professional experience

Work History

Senior Operations Analyst

Vervent
Gurgaon
05.2024 - 11.2024
  • Managed banking domain operations, focusing on credit card processes and truck leasing workflows.
  • Tracked and reported on 500+ monthly transactions using Alteryx and SQL, ensuring timely and accurate operational and financial insights.
  • Created and maintained dashboards in Power BI, integrating Alteryx workflows to visualize key performance metrics and enable data-driven decisions.
  • Oversaw operational workflows for 1000+ accounts across Canada and the U.S., ensuring compliance, service quality, and SLA adherence.
  • Led initiatives to optimize workflows and automate MIS reporting using Advanced Excel, macros, and SQL, significantly improving reporting speed and accuracy.
  • Contributed to strategic planning through the development of key documentation including BRDs, HLDs, and ERDs for operational enhancements.
  • Actively involved in staffing and team development—conducted interviews, onboarded new employees, and facilitated training sessions to build a high-performing team.
  • Utilized tools such as NLS, TCPL, SharePoint, Power BI, SQL, Advanced Excel and project planning tools to manage operations, documentation, and issue tracking effectively.

SENIOR ASSOCIATE - BUSINESS ANALYST

Unacademy
Bengaluru
04.2021 - 01.2024
  • Developed and analyzed 10+ weekly reports using Google Sheets and SQL (extracted from CRM systems Salesforce), delivering actionable insights to senior management for strategic decision-making.
  • Managed and analyzed complex operational data using Google Sheets and SQL, ensuring accurate tracking, reporting, and performance analysis.
  • Collaborated with cross-functional teams—including Sales, Product, Collections, and Finance—via Slack to streamline the loan process and provide support on sales transformation initiatives.
  • Oversaw third-party vendor management for NBFCs, ensuring strict compliance with contractual obligations, regulatory guidelines, and service level agreements (SLAs).
  • Led cross-functional teams in the design and execution of business strategies focused on process improvement, resulting in enhanced operational efficiency and productivity.
  • Presented sales dashboards loan payment weekly to senior leadership teams to support data-driven decision-making and strategic planning.
  • Conducted training sessions for the sales team on operational processes, improving team effectiveness, process adherence, and overall performance.efficiency.

MANAGEMENT TRAINEE

HDFC BANK PVT LTD.
06.2019 - 07.2020
  • Handled daily operational tasks to enhance banking functions and customer satisfaction.
  • Assisted in implementing operational strategies and process improvements.
  • Delivered high-quality customer service, addressing and resolving client inquiries and issues effectively.

Education

MBA/PGDM -

Amity University
01.2019

BCA -

Makhanlal Chaturvedi University
01.2016

XIIth - English

01.2012

Xth - English

01.2010

Skills

  • Communication Skills
  • Project Management
  • Client Management
  • Leadership Skills
  • Analytical Skills
  • Problem-solving
  • Strategic planning
  • Dashboard creation
  • Advanced Excel
  • Power BI
  • MIS Reporting
  • Sql
  • Alteryx

Languages

  • Hindi
  • English
  • Punjabi

Truck Lease Operations Process Optimization:

Tools: Advanced Excel, Alteryx (Reports Automation), SQL (for complex data), Power BI (dashboard), NLS (Loan CRM system), TCPL ( for transaction processing)

 Objective : To streamline and automate the truck lease operations process, reduce manual intervention, improve reporting accuracy, and enhance turnaround time for lease transactions and account servicing.

Result:

  • Reduced processing time by 30% through automation of daily reports and task tracking.
  • Improved data accuracy and consistency across teams by implementing standardized templates and dashboards.
  • Achieved better visibility into operational KPIs, resulting in faster decision-making and higher client satisfaction.

Courses Certifications

  • Project Management, IIT-D, Pursuing
  • Business analyst from Relevel Unacademy.
  • Data Visualization with PowerBI from Coursera
  • Study Abroad program, Amity University Global Singapore

Personal Information

Total Experience: 5 years 

Current Location : Gurugram

Timeline

Senior Operations Analyst

Vervent
05.2024 - 11.2024

SENIOR ASSOCIATE - BUSINESS ANALYST

Unacademy
04.2021 - 01.2024

MANAGEMENT TRAINEE

HDFC BANK PVT LTD.
06.2019 - 07.2020

MBA/PGDM -

Amity University

BCA -

Makhanlal Chaturvedi University

XIIth - English

Xth - English

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Minali Arora