Mindy Robbins
Brownstown
Summary
Aspiring healthcare professional transitioning from Education back into Healthcare and Patient Care Coordination. Eager to apply exceptional interpersonal skills and attention to detail facilitating patient care. Passionate about contributing to the supportive environment that improves the overall experience while being both empathetic and compassionate. More than 20+ years of experience in the medical field, 6+ of those as a Patient Care Coordinator for small clinics who service about 75 patients a day. I am self-motivated and dedicated and adapt quickly in fast-paced situations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
CMG Family Wellness
Franklin, IN
05.2013 - 02.2016
- Coordinated patient scheduling and follow-up appointments to enhance workflow efficiency.
- Managed patient communication, addressing inquiries and concerns promptly.
- Developed and maintained comprehensive patient records using electronic health record systems.
- Facilitated collaboration between healthcare providers to ensure coordinated care delivery.
- Trained new staff on administrative protocols and patient engagement strategies.
Professional Youth Development
Boys and Girls Club
Brownstown, IN
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Care Coordinator
Workplace Occupational & Wellness
Columbus, IN
05.2010 - 02.2016
- Implemented process improvements that streamlined patient intake procedures, reducing wait times.
- Oversaw compliance with healthcare regulations, ensuring adherence to best practices in patient care management.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Teacher's Assistant
Brownstown Elementary School
Brownstown, IN
02.2017 - Current
- Assisted lead teacher in developing and implementing individualized education plans for students.
- Facilitated classroom activities, promoting student engagement and collaborative learning environments.
- Supported assessment processes by collecting and organizing student performance data.
- Mentored new teaching assistants, providing guidance on classroom management strategies.
Education
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana
Indianapolis, IN05-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Certification
- BLS Training - Expired
- CPR -American Heart Association- Current
- HIPAA Certification - 2004
- Phlebotomy Certification - 2009
- RFT/PFT Certification - 2015
- USDOT Drug and Breath Certificate-2009
Timeline
Professional Youth Development
Boys and Girls Club
05.2022 - Current
Teacher's Assistant
Brownstown Elementary School
02.2017 - Current
Patient Care Coordinator
CMG Family Wellness
05.2013 - 02.2016
Patient Care Coordinator
Workplace Occupational & Wellness
05.2010 - 02.2016
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana