Mindy Williams
Newburgh,IN
Summary
As an enthusiastic healthcare professional with a deep passion for ophthalmology and patient-centered care, I am eager to leverage my extensive communication, technical, administrative, and training expertise. I am excited to pursue a Program Analyst or Clinical Education role where I can passionately promote facility service lines, harness analytics to develop and strengthen innovative programs, and deliver impactful reports to stakeholders, all while advancing patient care and operational excellence.
Work History
Advanced Telehealth Clinical Technician
U.S. Department of Veterans Affairs
10.2022 - Current
- Enthusiastically support telehealth operations, ensuring seamless clinical delivery and patient satisfaction.
- Acted as a clinical trainer, passionately mentoring support staff and providers to elevate service quality across the facility.
- Leverage technical skills to analyze performance metrics, providing actionable insights to strengthen telehealth initiatives.
- Supported program development by creating training materials and maintaining a dynamic departmental webpage for resources.
Certified Ophthalmic Technician
U.S. Department of Veterans Affairs
09.2020 - 10.2022
- Delivered exceptional patient care with a focus on ophthalmic diagnostics and treatment, earning praise for my dedication.
- Collaborate with interdisciplinary teams to optimize program workflows, contributing to the enhancement of veteran care services.
- Streamlined surgical process by creating workflows and communication methods to ensure proper preparation and patient education for upcoming procedures.
Certified Ophthalmic Technician
Talley Eye Institute
10.2014 - 09.2020
- Provided outstanding ophthalmic care, building strong patient relationships and contributing to clinical operational success.
- Performed in multiple roles at a facility level including ordering and monitoring high value pharmaceuticals and injectables. Maintained role as a liaison with pharmaceutical and equipment representatives to ensure mutually beneficial relationships.
- Acted as a key departmental liaison, aligning policy and coordination efforts to drive project goals and promote service excellence.
- Assisted with medical coding, reimbursement, and prior authorizations.
Education
Social Sciences
Certified Ophthalmic Technician (COT) -
Certified by Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
Skills
- Direct Patient Care & Clinical Operations: Delivering high-quality, compassionate care with a focus on operational efficiency
- Clinical Training & Development: Energizing staff and providers through engaging training programs and materials
- Communication & Collaboration: Serving as a proactive liaison to align teams and achieve project goals
- Problem-Solving & Innovation: Tackling challenges with creative solutions to enhance workflows
- Program Development & Analytics: Building and strengthening programs using data-driven insights to support facility growth
Accomplishments
- Developed and maintained a comprehensive departmental webpage, enhancing access to training resources and services.
- Created impactful training presentations and materials, fostering a culture of continuous learning and improvement.
- Successfully collaborated with stakeholders to align program objectives, strengthening facility service lines through data-informed strategies.
- Presented in regional Telehealth annual conferences sharing best practices created by my projects.
Timeline
Advanced Telehealth Clinical Technician - U.S. Department of Veterans Affairs
10.2022 - Current
Certified Ophthalmic Technician - U.S. Department of Veterans Affairs
09.2020 - 10.2022
Certified Ophthalmic Technician - Talley Eye Institute
10.2014 - 09.2020
University of Southern Indiana - , Social Sciences
- Certified Ophthalmic Technician (COT),
Awards
- Facility Healthcare Technician of the Year, Marion VAMC – Recognized for outstanding dedication and excellence in patient care and clinical operations.
- Winner Healthcare Technician of the Year VISN 15, Healthcare Technician of the Year – Honored for exceptional performance and leadership at a regional level. Further consideration was held at a national level.
- Multiple Recipient of ICARE Awards – Consistently acknowledged for integrity, commitment, advocacy, respect, and excellence in service., Various Recognitions from Colleagues – Repeatedly praised by peers for teamwork, professionalism, and contributions to facility success.
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