Mini H

Dedicated and results-driven Senior Customer Executive with four years of experience in delivering exceptional customer service across various channels. Proficient in addressing inquiries through web chat, web forms, emails, and letters. Demonstrated ability to understand customer queries and concerns, ensuring prompt and effective resolution. Committed to ensuring high levels of customer satisfaction, resolving complaints, and building strong customer loyalty. Possesses expertise in SAP.

• Star of the month 4 times
• Top Contributor 7 times
• Spot award 8 times
• White belt certificate

• Father's Name: Harry. J
• Date of Birth: 01/05/98
• Nationality: Indian
• Marital Status: Married

Senior Customer Executive | [Capita India PVT Ltd] | October 2019 - December 2023] 4 years 2 months.

• Managed customer inquiries through various channels including web chat, web forms, emails, and letters.
• Utilized strong communication and problem-solving skills to understand customer queries and concerns.
• Ensured prompt and effective resolution of customer issues, resulting in high levels of customer satisfaction.
• Proactively addressed and resolved customer complaints, turning potential issues into opportunities for customer loyalty.
• Utilized SAP to streamline customer service processes and enhance overall efficiency.

• Volunteer in the fest which was conducted by St Anne's Degree College for women
• Organized an outreach program to an underdeveloped locality and participated in educating the parents regarding the importance of educating their kids.
• Conducted a visit to an old age home in Kammanahalli and participated in entertainment activities.
• Was an assistant class representative in my first year degree, where I was able to maintain 100 students for a Year
• Performed a choreography.
• Appointed as Vice president of Human Rights and Community orientation club.
• Involved in many counselling sessions and helped in the counselling.
• Have given a speech regarding women empowerment.