Summary

Overview

Work History

Education

Skills

Certification

EXTRA-CURRICULAR/Achievements:

Timeline

Mini Verma

Aspiring Data Analyst

Gurugram

Summary

Data enthusiast having more than 1.5 years of experience in IT field. Skilled in tools like SQL, Microsoft Power BI, Tableau, Excel.

Overview

years of professional experience

Certifications

Work History

STUDENT INTERN

CHEMLINE INDIA PVT LTD

Murthal

05.2017 - 07.2017

Optimize adhesive solvent usages by focusing on the variance in data
Primary source of data for analysis: Reports of Company, Discussion with Manufacturers and Employees
Analyze the life cycle of the solvent and adhesive manufacturing process and assess the causes of variance at each step.
Gained operational knowledge and supported departmental needs.
Reduction in variance by suggesting changes in the measurement.

RESEARCH INTERN

EXIDE INDUSTRIES LTD

Murthal

05.2018 - 06.2018

Objective:
To Analyze customer awareness level and Online services offered by Exide Industries in Murthal Village among 20+Dealers and 200+ Customers
To determine customer satisfaction level about home service and after sales service
Key findings:
Exide's Share in total awareness level of the market was encouraging i.e.~ 70%
Low Customer awareness level about Exide's emergency and Online Services.
Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Recommendations:
Use social Media to target 25yrs to 35yrs of Segment to drive awareness of emergency and online services and mitigate the communication gap on new offerings and initiatives.
Display screen in UPS which shows every reading (e.g
Voltage, current supply, storage capacity, error message etc.)
Quick Instruction to dealer to solve minor/major problem
Training sessions should be arranged for dealers every quarter to update them on new products and offerings.

SW/App/Cloud Tech Support Associate

Accenture Solutions Pvt Ltd.

02.2020 - 09.2020

Provided functional and or technical support for resolution of customer problems, incidents, issues, requests and queries and liaise with other support teams, or product teams as required to resolve requests issue in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all the incidents.
Analyzed user concerns, requirements and requests for system features and uses.
Conducted research, gathered information from multiple sources and presented results.
Actively listened to customers' requests, confirming full understanding before addressing concerns.

Technical Support Analyst

Intersoft Data Labs Pvt Ltd

10.2021 - 08.2022

Provided Technical Support via email, phone, and chat to all on and off-site clients
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Applied diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Performed incident management activities such as logging new tickets/requests and updating/escalating existing tickets until closure to meet established SLA's.
Documented customer requests, record the actions taken and follow up on deferred actions.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Resolved incidents on first contact when possible.
Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
Resolved issues with systems, hardware and software quickly and accurately.
Properly escalated unresolved incidents to the next level of support.
Assisted end-users with creating custom reports using software and database tools.
Presented reports to teammates regarding project progress and results.
Tools- Active Directory, PPME, Service Now, EOM, SOTI, Avalanche

Education

Bachelor of Technology -

Deenbandhu Chhotu Ram university of Science & Technology (DCRUST)

XII (Senior Secondary) -

National Public School

Delhi

Xth(Secondary) DAV Centenary Public School

Rohtak, Haryana