Mini Verma
Gurugram
Summary
Dynamic training professional with extensive experience at Teleperformance, adept at orchestrating global learning initiatives and enhancing performance metrics. Proven expertise in Learning Management Systems and stakeholder management, driving a 28% improvement in employee performance through targeted interventions. Committed to leveraging data analytics for continuous process improvement and learner satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Customer Executive Associate - L&D
Teleperformance
Gurugram
12.2024 - Current
- Orchestrate enterprise-wide training programs, managing all logistics from scheduling to post-training evaluations for 5,000+ employees across 3 regions
- Partner with senior leadership to identify skill gaps and develop targeted learning interventions, resulting in 28% improvement in performance metrics
- Implement automated tracking systems for learning KPIs, reducing manual reporting time by 40% while improving data accuracy
Training Coordinator & LMS Specialist
NIIT
10.2021 - 04.2024
- Administered Workday LMS for 10,000+ users, achieving 95% system uptime and resolving 90% of user issues within SLA timelines
- Designed and deployed 15+ competency-based learning programs in collaboration with HR, increasing course completion rates by 35%
- Developed comprehensive training analytics dashboards that identified key engagement trends, enabling a 25% increase in learner satisfaction
Benefits Administrator (Internship)
Milliman
09.2019 - 10.2019
- Streamlined employee benefit communication processes, ensuring 100% compliance with regulatory requirements
- Developed and maintained employee databases, improving data accuracy for 500+ employee records
Education
MBA - Operations
IGNOU
Delhi05.2025
B.Com -
Shaheed Bhagat Singh College, Delhi University
Delhi01.2020
Skills
- Learning Management Systems
- Global Program Coordination
- Training Needs Analysis
- Curriculum Design
- SCORM Compliance
- Articulate 360
- Stakeholder Management
- Cross-functional Collaboration
- Data Analytics
- Performance Reporting
- Process Improvement
- Compliance Management
- LMS Platforms
- Salesforce
- Authoring Tools
- Analytics
- MS Excel
- Workday
- LMS Reporting
- Collaboration
- MS Teams
- SharePoint
- Zoom
Accomplishments
- Recognized as 'Top Performer' at NIIT for exceptional LMS management (2023)
- Reduced training deployment time by 30% through process optimization
- Awarded for designing the most engaging training module (Q2 2022)
Professional Development
- Certified Professional in Learning & Performance (CPLP), In Progress
- Workday LMS Administration Certification, 2022
- Advanced Instructional Design Certification, 2021
Timeline
Senior Customer Executive Associate - L&D
Teleperformance
12.2024 - Current
Training Coordinator & LMS Specialist
NIIT
10.2021 - 04.2024
Benefits Administrator (Internship)
Milliman
09.2019 - 10.2019
MBA - Operations
IGNOU
B.Com -
Shaheed Bhagat Singh College, Delhi University
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