Minoli Shah
Mumbai
Summary
Dynamic HR professional with 7+ years of comprehensive experience in end-to-end recruitment, employee relations, and HR operations. Proven expertise in managing recruitment cycles, including sourcing, interviewing, and onboarding across diverse global regions. Adept at coordinating complex transactions and life-cycle events, delivering superior customer service, and implementing effective HR policies and procedures. Demonstrated ability to lead employee engagement initiatives, organize impactful team-building activities, and maintain accurate reporting for strategic decision-making. Committed to fostering a positive work environment and driving organizational success.
Overview
10
10
years of professional experience
Work History
Implementation Consultant – HR
ZingHR
01.2025 - Current
- Collaborate with clients to understand HR process requirements and translate them into system configurations.
- Lead end-to-end implementation of HR software solutions (e.g., HRIS, payroll, time & attendance, performance management).
- Configure systems based on organizational policies, including setting up user roles, approval workflows, and reporting structures.
- Manage project timelines, deliverables, and stakeholder communication to ensure on-time deployment.
- Oversee data migration activities including data mapping, cleansing, validation, and upload.
- Conduct system testing (UAT) and troubleshoot configuration or integration issues.
- Deliver client training sessions and create supporting documentation such as user manuals and process guides.
- Provide post-implementation support to ensure smooth transition and user adoption.
- Continuously identify opportunities for process optimization and system enhancement based on client feedback.
HR Service Delivery Associate
Accenture
10.2020 - 10.2022
- Supported employees across Egypt, South Africa, India, and Germany with company policies, grievance handling, and HR procedures.
- Managed payroll for Germany, Egypt, and South Africa, and utilized HR tools such as Workday, DocuSign, ServiceNow, and PayNcomp.
- Implemented and Optimized HR Systems such as Oracle fusion and PeopleSoft enhancing efficiency in employee lifecycle management and transaction processing including onboarding, offboarding, transfers, promotions.
- Led employee engagement initiatives, organized events, and conducted team-building activities for 80-100 HRSS team members.
Senior Executive Recruitment & Co-Ordination
Tech Mahindra Ltd
05.2019 - 08.2020
- Managed end-to-end recruitment processes, including sourcing, interviewing, salary negotiations and onboarding utilizing platforms like LinkedIn, Naukri, internal databases, and employee referrals.
- Maintained and analyzed HR reports including recruitment metrics, payroll, and employee performance data, supporting strategic decision-making and process improvements.
- Oversaw the entire onboarding and offer process using PACE HR, arranged travel and accommodation for relocating candidates, and ensured smooth interview coordination.
Associate HR Professional
Sutherland Global Services
09.2017 - 05.2019
- Delivered support and guidance to employees in the Philippines, Malaysia, India, and China on company policies and grievance handling, using HR tools such as Oracle Fusion and PeopleSoft.
- Provided superior customer service through the portal, managed complex transaction processing, and created SOPs for system and process improvements.
- Led employee engagement activities, organized festive events, and coordinated regular fun and frolic activities within the HRSS department.
Recruitment Consultant
ACH Management Consultants
07.2015 - 07.2017
- Managed the full recruitment cycle, including sourcing, scheduling, interviewing, salary negotiation, and onboarding, using various methods such as web portals and employee referrals.
- Conducted candidate screening, prepared them for client interviews, and performed reference checks, ensuring alignment with client requirements and job roles.
Education
PG Diploma - HR & Administration
Tata Institute of Social Sciences
07.2021
Bachelor Degree - Commerce
Mumbai University
04.2015
Skills
- Team Management
- HR Policies & Procedures
- Employee Engagement
- Portal Knowledge - PeopleSoft, Oracle Fusion, ZingHR, People portal, ServiceNow
- Employee Relations & HR Operations
- End to End Recruitment
- HR Tools like Workday, DocuSign, PayNComp, etc
- HR analysis
- Technical Support
- Project Management
- End to End Employee Life Cycle
- Training & Development
- HR Implementation
- Client management
- Customer support
- Configuration and management
- Implementation and configuration
Timeline
Implementation Consultant – HR
ZingHR
01.2025 - Current
HR Service Delivery Associate
Accenture
10.2020 - 10.2022
Senior Executive Recruitment & Co-Ordination
Tech Mahindra Ltd
05.2019 - 08.2020
Associate HR Professional
Sutherland Global Services
09.2017 - 05.2019
Recruitment Consultant
ACH Management Consultants
07.2015 - 07.2017
PG Diploma - HR & Administration
Tata Institute of Social Sciences
Bachelor Degree - Commerce
Mumbai University
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