MINOTI BADANI
Vadodara
Summary
Travel Consultant with over 15 years of successful experience in Travel /Tourism Industry assisting customers fulfill their domestic and international travel needs.
Functional knowledge of travel industry standards and reservation agent functions.
Proficiency in the latest travel coordination and booking software (Computer Reservation System) i.e Amadues and Galileo.
Developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world.
Ability to provide consistent customer service and resolve complex travel related problems.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Travel Consultant
Continental Wings Travel Solutions
Vadodara
11.2014 - 02.2021
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers and corporate clients, arranging for airfare as well as visa and hotel.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Advised and arranged for clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Maintained and updated corporate traveler profiles with current information.
- Organized memorable and exquisite travel itineraries and vacations for clients,high-level clients and customers.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Arranged travel accommodations and packages for groups, couples and executives.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness by sending mailers to clients.
Senior Operations Executive
Kuoni Business Travel India Pvt Ltd
Vadodara
01.2007 - 07.2014
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers and corporate clients, arranging for airfare as well as visa and hotel.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Advised and arranged for clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Maintained and updated corporate traveler profiles with current information.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Handled corporate Travel desk of ABB Ltd,Vadodara when required.
- Thoroughly checked BSP Statement of Airlines every fortnight.
- Prepared Agency Debit Memo and Agency Credit Memo report of Airlines.
Helpdesk Executive
Amadeus India Pvt Ltd
Vadodara
04.2005 - 05.2006
- Handled high volume and low to medium complexity customer service requests via phone.
- Coached and trained end-users on functions, features and basic troubleshooting of software.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Compiled and accurately entered data for each customer encounter to record in system.
Education
Bachelor of Commerce -
The Maharaja Sayajirao University Of Baroda
Vadodara 05.2002 - 04.2004
P G DIP in Industrial Relations & Personnel Mngt -
The Maharaja Sayajirao University Of Baroda
Vadodara 05.2005 - 04.2006
Skills
Customer service
undefinedAccomplishments
- Received award for “STAR PERFORMER OF THE QUARTER” in fourth quarter of the year 2007 by HRG India (Presently known as "Kuoni Business Travel India Pvt Ltd")
- Received “EMPLOYEE OF THE YEAR” Award in the year 2009 by HRG India (Presently known as "Kuoni Business Travel India Pvt Ltd")
- Received “EMPLOYEE OF THE YEAR” Award in the year 2010 by HRG India (Presently known as "Kuoni Business Travel India Pvt Ltd")
Timeline
Travel Consultant
Continental Wings Travel Solutions
11.2014 - 02.2021
Senior Operations Executive
Kuoni Business Travel India Pvt Ltd
01.2007 - 07.2014
P G DIP in Industrial Relations & Personnel Mngt -
The Maharaja Sayajirao University Of Baroda
05.2005 - 04.2006
Helpdesk Executive
Amadeus India Pvt Ltd
04.2005 - 05.2006
Bachelor of Commerce -
The Maharaja Sayajirao University Of Baroda
05.2002 - 04.2004
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