Minoy Mathew

Recruiting Doctors from United Kingdom to Take up Medical Surveys.

Follow-up on Incomplete medical surveys

• Worked as Secretary to the Parish Priest and other Members of the Trust Managing St. Thomas Parish Trust

• Selling Real Estate products over the phone to customers in the US For a company named Amerisave.
• Co-ordinating with all departments to give the customers the best experience in real Eestate sector
• Selling Real Estate products over the phone to customers in the US For a company named Amerisave.

• Preparing and sending documentation packages for US Mortgage Industry.
• Managing process related Inbox.
• Ensured at least 10- 14 set of packaged documents went out everyday
• Preparing and sending documentation packages for US Mortgage Industry.

• Doing Background (For Employment requirements) Verification for US based Companies through online for Human Resources hired there.
• Managed to do 80-100 verifications while consistently, while maintaining 100% Quality.
• Doing Background (For Employment requirements) Verification for US based Companies through online for Human Resources hired there.

• Monitoring calls for international call center for AT&T.
• Giving appropriate feedback to call center executives.
• Responsible for constantly improvising on quality of customer care.
• Under went 6 sigma training.
• Helped Management to get rid of 2 software programs where calls were not audible.
• Maintained expected Quality standards (98%) at all times.
• Monitoring calls for international call center for AT&T.

• Customer Care for Capital One (Credit Cards) Inbound Process.
• Responded to customer requests for products, services, and company information.
• Handling of Payment Protection Plan (Insurance).
• Handling of all kinds of Customer queries.
• Balance Transfer and Cash Withdrawal on Credit card.
• Handling of all kinds of Customer complaints.
• Handled around 225- 250 calls per day (8-hour Shift).
• Customer Care for Capital One (Credit Cards) Inbound Process.

• Selling Credit Cards and derivative products for Dubai based Bank (Noor Bank).
• Cold Calling Customers to sell virtual products like Balance Transfer and Easy Cash; performed and met increased levels of targets.
• Continuously met Easy cash and Balance Transfer targets.
• Continuously met target of 200 Credit Card activation when shifted to that department.
• Selling Credit Cards and derivative products for Dubai based Bank (Noor Bank).

• Selling of American Express Platinum Credit Cards and life style products to High-net-worth Individuals.
• Meeting and maintaining relationships with High-Net-worth individuals, through which sales targets were achieved.
• Coordinating with all departments to provide World class Life style product and service.
• Continuously met sales targets and earned incentives every quarter for entire year.
• Submitted 30-32 Credit Card applications every month and 99-100% approved cards were achieved.
• Selling of American Express Platinum Credit Cards and life style products to High-net-worth Individuals.