Hi, I’m
Minsha Nayan
CSR Professional & Successful Customer Assistant Executive
JAGDALPUR
Summary
Responsible and dedicated CSR Executive Representative from 4 years with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and completing requirements. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Successful Customer Service Assistant for 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Proactively manage the challenges and coordinate customer relations with strong attention to detail and systematic approach.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
2
Languages
Work History
Jet AirwaysHyderabad
Customer Service Assistant
09.2011 - 05.2013
Job overview
- Worked for the period of 2 years
- Was dealing with ticketing
- Passenger handling
- Maintain clean and organized work environment to prioritize customers need and maintain their satisfaction
National Mineral Development Corporation, ICICI Prudential
Executive
01.2019 - Current
Job overview
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Established strong relations with District administration and identified opportunities to meet the company's goal.
- Many social works were implemented as key responsibilities for the company in affected villages
- Learnt SAP module and assessed in day to day works.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted regular meetings with team to discuss issues, concerns and updates.
Education
Sikkim Manipal UniversityHyderabad
MBA from HR
05.2012 - 10.2014
University Overview
Done MBA in Human Resources
Ravi Shankar Shukl UniversityJagdalpur
Bachelor of Arts from English Literature
03.2009 - 04.2011
University Overview
completed BA in English Literature
Nirmal Hsc SchoolJagdalpur
from Science
03.2006 - 03.2007
University Overview
10+2 in Science stream (Physics, Chemistry, Boilogy)
Franfinn Institute of Air Hostess TrainingRaipur
from Aviation, Hospitality & Travel Management
04.2001 - 09.2008
University Overview
One year BTEC & Higher National Certificate in Aviation, Hospitality and Travel Management awarded by Edexcel of U.K. From Frankfinn Institute of Airhostess Training
NIIT InstituteJagdalpur
from Software Engineering
11.2009 - 11.2010
University Overview
Diploma in Software Engineering
Skills
Proficient in Galileoundefined
Additional Information
- ACHEIVEMENTS: - , Awarded second Prize in Quiz Competition in District Level.
- First Prize in Singing Competition.
- Also won Prizes in Sports & Dance at school.
Timeline
Executive
National Mineral Development Corporation, ICICI Prudential
01.2019 - Current
Sikkim Manipal University
MBA from HR
05.2012 - 10.2014
Customer Service Assistant
Jet Airways
09.2011 - 05.2013
NIIT Institute
from Software Engineering
11.2009 - 11.2010
Ravi Shankar Shukl University
Bachelor of Arts from English Literature
03.2009 - 04.2011
Nirmal Hsc School
from Science
03.2006 - 03.2007
Franfinn Institute of Air Hostess Training
from Aviation, Hospitality & Travel Management
04.2001 - 09.2008
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