Minto Larsen
Application Support Associate
Bengaluru
Summary
Technology support associate with 2.5 years of experience providing application and software support for Front office trading desk in a timely and organized manner. Skilled in troubleshooting, problem solving and at production management. Possess the ability to maintain high degree of Front office support and documentation skills. Keen attention to detail on new releases and extensive care to make sure the production environment is stable at all times. Looking forward for onsite opportunity where i can utilize my skills to the utmost.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Technology Support Associate
JP Morgan Chase
Bengaluru
06.2023 - Current
- Onsite experience in providing support to Global Commodities Group traders on real-time issues with application and infrastructure queries with Level 1/ Level 2 support
- Proficient and Subject Matter Expert at supporting Energy trading desk and good knowledge on the products and exchanges and physical trade models.
- Proficient Knowledge on Straight through Processing on Athena Commodities trade placement models and support.
- In-depth knowledge on Base Metals, Bullion and Agriculture Commodities products and how they are traded, supported auctions and other time sensitive processes.
- Led the Global Live risk stability Project - Live risk is the strategic risk management application and extremely well versed in Marking applications which are critical Front office applications.
- Played a minor role in the company's migration from on-prem to cloud infrastructure migration
- Have driven multiple standard and Major incidents and have been efficient in senior stakeholder management
- Have been shift lead during support shifts and have automated many manual toils identified during support tasks
- Automation of manual toils for the team and extensive documentation on critical marking and risk platforms and applications.
- Data Visualization projects on converting raw data to Grafana charts and hands on experience on navigating/troubleshooting issues via Splunk.
- Brief experience on FX STP process and troubleshooting issues raised by desk/stakeholders.
- In-depth analysis of Athena applications and enhancements in python for easier support capabilities and for user experience.
Junior Support Analyst
Wiley mthree
Bengaluru
06.2022 - 06.2023
- Company Overview: Consultancy agency for training and assigning resources for investment banks on demand
- Have documented critical app flows and support FAQs
- Front office support for Global Commodities trading desk at JP Morgan Chase
- Regular completions of jira and maintenance of Service now incident and report generations for analysis
Education
Bachelor in Technology - Information Technology
Loyola-ICAM College of Engineering And Technology
Chennai, India 06.2018 - 06.2022
Skills
- ServiceNow data management
- Software troubleshooting
- Risk/PNL infrastructure and application support
- Incident and Problem Management
- Teamwork and Leadership competencies
- Python, Java - Proficient
- Hydra object debugging/analysis (In-house)
- Critical thinking
Certification
AWS Solutions Architect Associate, 07/01/23 - Present
AWS Cloud Practitioner, 04/01/23 - Present
Timeline
Technology Support Associate
JP Morgan Chase
06.2023 - Current
Junior Support Analyst
Wiley mthree
06.2022 - 06.2023
Bachelor in Technology - Information Technology
Loyola-ICAM College of Engineering And Technology
06.2018 - 06.2022
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