Mir Hasnain Ali
Hyderabad
Summary
Seeking Manager level assignments in the areas of E-Commerce operations/Distribution / Logistics / Supply Chain Management /FMCG with high growth-oriented organizations.
A seasoned professional of 05 years of rich experience in Supply Chain Management & Logistics Operations, E- Commerce, currently serving as a Sr.Operation associate intracity – at Ezyhaul, Hyderabad, and a keen planner with expertise in managing business operations with focus on achieving company’s goals and mission. An enterprising leader with excellent planning, Organizational and interpersonal skills with cost optimizing.
Overview
8
8
years of professional experience
Work History
Rider Cluster Manager
Zepto
12.2022 - Current
- Company Overview: Kiranakart technologies pvt ltd
- Identify market trends and consumer preferences to guide product selection and development.
- Manage the entire product lifecycle from ideation to launch and beyond.
- Establish and maintain strong relationships with suppliers, manufacturers, and vendors.
- Negotiate pricing, terms, and agreements to ensure cost-effective product sourcing.
- Create and manage budgets for the Zepton surges & Planning accordingly.
- Monitor financial performance, analyze sales data, and make data-driven decisions to optimize profitability.
- Efficient management of rider engagement activities through a range of projects including social events, sporting events, performance management, cultural change and corporate responsibility.
- Establish regular communications to the fleet (newsletter, emailers, push notifications, blog posts etc...).
- Ownership over the rider content calendar & ongoing rider content generation (including visual & tonality guides, content pillars with themes & topics).
- Lead the content distribution across different owned and earned channels.
- Monitoring of technological, organisational and process changes in the company, then synthesis and communication with the riders.
- Visiting cities and meeting riders.
- Organisation of meeting events between delivery personnel and office staff.
- Establishment of an employee satisfaction metric, reporting of the situation per city to management, synthesis and feedback.
- Develop training content for riders.
- You will use a range of rider feedback to regularly update/inform activities, including our internally generated feedback.
- Analyze and recognize patterns in rider data (i.e. metrics such as employee survey results, feedback from customers, etc) to shape engagement activities, drive action through the line, maximize impact and evaluate success.
- Build relationships and collaborate across the business to understand and meet rider engagement requirements, whilst providing high levels of internal customer service.
- You will partner with rider managers, 3PLs and line colleagues to understand, meet the employee engagement needs of differing business areas and minimize churn levels to minimal.
- Work on partnerships in all markets to provide benefits for our riders while creating a valuable partnership.
- Kiranakart technologies pvt ltd
Sr. Operation Associate
Ezyhaul
Hyderabad
10.2020 - 11.2022
- Company Overview: Mulura logistics Pvt ltd
- Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Centre network.
- Responsible for Hiring, Training & building up a highly motivated transportation team for smooth operations.
- Analysis of the data reports to identify performance bottlenecks and improve the performance.
- Supporting customer in last mile operation Ex: Amazon, Flipkart, Myntra, Reliance digital.
- Handling day to day transport operation with customer such as Amazon, Youngman, Zepto.
- Analyze daily MIS.
- Understand the criticality of different Customers and satisfy according to their requirements.
- Command over the team in terms of performance improvement.
- Held induction for new employees includes ground associates training on management skills.
- Customer Acquisition Target Day Wise Plan, Need to Achieve as per Norms.
- Running meetings with all my team on every alternate days to understand their ground problems and resolve it appropriately.
- Mulura logistics Pvt ltd
Teamleader (Operations)
Mahindra logistics
Hyderabad
07.2020 - 10.2020
- To look after the Warehouse-50000sqft-HUB operations and LM Delivery center.
- Taking care of first mile operations, mid mile & network plan as per Optimistic cost analyses and Last mile deliveries.
- Handling Team Size of ground Executives and Supervisors around 70+.
- Key role in looking after the developing various strategies to improvise it.
- Good command over Operations and been promoted as a Ground Operation Manager in a short span of time with the skills and goals achieved so far.
- An excellent command over MS Office /excel especially different formulae as per data required.
- Conducting various motivational programs to get their recognition for their utmost efforts.
- Analyze the performance in terms of breach (TAT) to the end customers.
- Handle various escalation calls on a daily basis and resolve it instantly.
- Command over the team in terms of performance improvement.
- Analyze daily MIS – Reports on Line haul performance and Delivery performance of Delivery Centers.
- Running different plans to develop different strategies for an improvement.
- Understand the criticality of different clients and satisfy according to their requirements with maintaining of 90% Fresh delivery.
- Ensure to push loads on time without any hurdles and making bench mark of overall conversion of LM 85% fulfillment.
- Pull out the report of lost shipment cases and work out accordingly and get those resolved on time in order to get the shipment value back to the particular client which leads to satisfaction.
- Running meetings with all my team on month wise to understand their ground problems and resolve it appropriately.
- Organizing weekly con-call with all the team to get them motivated and recognizing best Delivery partner and appreciating.
- To look after complete Inventory/Commercials/liabilities etc. of Facility which assigned.
- Lesioning to vendors as per plan of network, vendor management.
- To look after Vendor management- cost analysis (CPS).
- To look after the staff recruitment if required in mid mile and last mile.
- Held induction for new employees includes ground associates training on management skills.
- Conduct new motivational programs among the employees whenever required.
- Involved into various supporting functions which includes CAPA (Corrective and Preventive Action).
Operation Specialist (Operations)
Porter
Hyderabad
03.2019 - 06.2020
- Customer Acquisition Target Day Wise Plan 5 /Day Need to Achieve as per Norms.
- To ensure implementation of Service guidelines and process at DSA Centers by ensuring compliances to business SLA’s.
- To plan and conduct key activities such as conducting road shows, demos, events setting up of desk/experience zones in the respective services, as per the budget norms.
- Adherence to Sales processes and regulatory compliances.
- To build and manage high performance team daily roistering and productivity.
- Monitoring all Service & Sales Operations.
- Completed 3 Major Peaks with Amazon Heavy & Bulky (Last mile), Amazon Millrun (Middle mile).
- Monitoring Upgrade Inward & Outward Stock Tracker.
- Reporting to Area Manager and sharing the daily report of the sales.
- Escalation all issues to concern team and ensuing to resolve the same.
- Maintaining daily TAT and reports submissions to RO office daily.
- New Updates to Service Centers & Team about new products.
- Trained Both Distributor Service Team and Out-Source Service teams as per Business requirements.
- Responsible for sending reports to RO office.
- Achieving the Targets as per Company Norms in BAU and Seasons.
Relationship Manager (Operations)
Rivigo
Hyderabad
07.2017 - 01.2019
- Collaborate with Tech team to eliminate inefficiencies.
- Come up with initiatives to optimize cost and efficiencies.
- Coordinate with pilots due for arrival at the warehouse.
- Driver planning and availability at the Pitstop for incoming vehicle.
- Deploying technology to revolutionize the way relay trucking works in the network.
- On-board transporters and fleet owners on RIVIGO’s supply platform.
- Sourcing of clients to increase wallet share.
- Conduct weekly and monthly forecast for client utilization of our fleet.
- Maintain relationship with client warehouse manager/ supervisors to make sure loading/ unloading detention is kept less than 6 hours, loading/ unloading charges are standardized.
- Ensure that the lifestyle of truck drivers(pilots) are fully monitored of and are in line with the overall mission of Rivigo Pilot First.
Education
BMS - Supply chain & Management
Xavier Institute Of Business Management Studies - XIBMS
HyderabadINTERMIDIATE -
New Chaitanya Juniour college
SSC -
The Mother’s High School
Skills
- Monitoring
- Coaching
- Mentoring
- Operations efficiency
- Shipments integrity
- Customer experience analysis
- Performance improvement
- Staff development
- Employee relations
- Team management
- Cross-functional team leadership
- Operational efficiency
- Coordination
- Attrition reduction
- Absenteeism reduction
- Production planning
- People management
- Reporting
- Troubleshooting
- Project commissioning
- Productivity improvement
- Cost reduction
- Raw material consumption monitoring
- Analytical skills
- Problem-solving skills
- Communication skills
- Interpersonal skills
- Willingness to travel
Profile Snapshot
A seasoned professional of 05 years of rich experience in Supply Chain Management & Logistics Operations, E- Commerce, currently serving as a Sr.Operation associate intracity – at Ezyhaul, Hyderabad, and a keen planner with expertise in managing business operations with focus on achieving company’s goals and mission. An enterprising leader with excellent planning, Organizational and interpersonal skills with cost optimizing.
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Playing Cricket/Football.
- Listening to music at free time.
Disclaimer
I hereby declare that all the above said information is true to the best of my knowledge and belief.
Professional Highlights
E-COMMERCE Transport & Operations.
Personal Information
- Father's Name: Mir Qamber Ali
- Date of Birth: 04/18/98
Timeline
Rider Cluster Manager
Zepto
12.2022 - Current
Sr. Operation Associate
Ezyhaul
10.2020 - 11.2022
Teamleader (Operations)
Mahindra logistics
07.2020 - 10.2020
Operation Specialist (Operations)
Porter
03.2019 - 06.2020
Relationship Manager (Operations)
Rivigo
07.2017 - 01.2019
BMS - Supply chain & Management
Xavier Institute Of Business Management Studies - XIBMS
INTERMIDIATE -
New Chaitanya Juniour college
SSC -
The Mother’s High School
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