Mir Mohammed Ali
Administrator
AbuDhabi, Abu Dhabi, Dubai
Summary
To develop and pursue a career that would extend the opportunity to demonstrate my creative abilities in a highly acclaimed organization with soaring commitment to achieve excellence that will lead me to become a high-skilled professional. To queries and providing all information a customer wants, assisting customers at the counter, maintaining detailed record of every transaction, providing quick service to customers to avoid long queues; cleaning the store and the sitting area, resolving customers problems, identifying stocks that are running low and ordering them; and operating cash drawers.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Field Engineer
GE Healthcare
Benguluru
02.2022 - 09.2022
- Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
- Provided review of design modifications and requests for clarification.
- Managed team in troubleshooting efforts that alleviated errors.
Administrator Assistant
Hypermarket Majid Al Futtaim Carrefour
Dubai
02.2018 - 10.2021
- Provides a positive customer experience with fair, friendly, and courteous service
- Resolves customer issue and answer question.
- Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
- Maintained working knowledge of company products, services and promotions.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Managed customer service inquiries and complaints for customer satisfaction.
- Monitored trends in online retail to identify new opportunities for growth.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Verified customers' legal to purchase products and services.
- Supported customer service, providing informational resources regarding promotions and sales.
- Completed transactions, exchanges and returns to support payment processing.
- Used cash and OLTP systems to promptly and accurately fulfill customer orders.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bacholar Of Science - Computers
Telangana University
Nizamabad 12.2015 - 06.2018
Skills
LANGUAGESEnglishHospitality SkillsMultitaskingMicrosoft OfficeCustomer Care SkillsAbility to work under PressureSelf- motivationHands-on AttitudeClean and tidy, with high standards of personal hygieneHandle money accuratelyKeep and maintain the cleanliness of the area
Quality assurance
Relationship building
Troubleshooting
Reporting capabilities
Quality assurance
Timeline
Field Engineer
GE Healthcare
02.2022 - 09.2022
Administrator Assistant
Hypermarket Majid Al Futtaim Carrefour
02.2018 - 10.2021
Bacholar Of Science - Computers
Telangana University
12.2015 - 06.2018