Tableau
MIR NOORULLA
Data Analyst
BANGALORE
Summary
I have been working as technical support analyst for over 3 to 4 years. I started as software tester for 6 months. I am passionate about learning new skills and technologies and i have completed number of training courses. I have developed a strong skill of data analysis & visualization. I am eager to make full use of this in a large working environment
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Technical Support Analyst
Concentrix Service Pvt Ltd
Bangalore
05.2022 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Developed and implemented bug fixes and patch sets for existing web applications.
- Designed strategic plan for component development practices to support future projects.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Authored technical requirement documentation to suit business goals and technological limits.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Reduced response time for Tier 2 support tickets.
Software Tester
Brillect Tech Solutions pvt ltd
Nagpur
09.2021 - 03.2022
- Raised, triaged and prioritised defects from in-house testing, customer usage and live defects
- Tested products per day before initial release, ensuring software stayed in good working order
- Reported testing progress to line management, communicating effectively and escalating where appropriate
- Analysed test results to determine accuracy, durability and efficiency of software
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Supported test review, defect control and configuration management within delivery pipeline
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Carried out tests to identify, report and repair bugs and glitches.
- Optimized test cases to maximize success of manual software testing.
- Created successful test scripts to manage automated feature testing,
Technical Support Analyst
Enrich Solutions
Bangalore
09.2018 - 08.2021
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted with updating technical support best practices for use by team.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Promoted efficiency among departments with prompt resolution of system issues.
Education
Bachelor Of Technology - Computer science and engineering
Himalayan University
Ittinagar 06.2014 - 08.2018
Master Of Business Administration - Business Analytics
Manipal University Jaipur
Jaipur 12.2022 - Current
Skills
Technical issue analysis
Application installations
Data Collection Monitoring
Data analysis
Application support
Remote Technical Support
Software diagnosis
Mac systems
Desktop support
Technical Support
Data validation
Data gathering and modeling
Data collection and reporting
Python
Excellent Communication
Critical Thinking
Problem-Solving
MS Office
Analytical and Critical Thinking
Organization and Time Management
Teambuilding
Self-Motivated
Planning and Coordination
Additional Information
1.Familiar with Microsoft excel
2.Certification : Tableau , data science with python
Software
Jupyter notebook
Google colab
Microsoft office
Microsoft excel
Microsoft words
Power bi
Certification
Data science with python- Besant Technologies
Interests
Fitness
Playing with data
Learning new skills
Timeline
Master Of Business Administration - Business Analytics
Manipal University Jaipur
12.2022 - Current
Technical Support Analyst
Concentrix Service Pvt Ltd
05.2022 - Current
Software Tester
Brillect Tech Solutions pvt ltd
09.2021 - 03.2022
Technical Support Analyst
Enrich Solutions
09.2018 - 08.2021
Data science with python- Besant Technologies
08-2018
Tableau - Besant Technologies
08-2017
Bachelor Of Technology - Computer science and engineering
Himalayan University
06.2014 - 08.2018