Tableau
MIR NOORULLA
Data Analyst
BANGALORE
Summary
I have been working as technical support analyst for over 3 to 4 years. I started as software tester for 6 months. I am passionate about learning new skills and technologies and i have completed number of training courses. I have developed a strong skill of data analysis & visualization. I am eager to make full use of this in a large working environment
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Technical Support Analyst
Concentrix Service Pvt Ltd
Bangalore
05.2022 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Developed and implemented bug fixes and patch sets for existing web applications.
- Designed strategic plan for component development practices to support future projects.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Authored technical requirement documentation to suit business goals and technological limits.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Reduced response time for Tier 2 support tickets.
Software Tester
Brillect Tech Solutions pvt ltd
Nagpur
09.2021 - 03.2022
- Raised, triaged and prioritised defects from in-house testing, customer usage and live defects
- Tested products per day before initial release, ensuring software stayed in good working order
- Reported testing progress to line management, communicating effectively and escalating where appropriate
- Analysed test results to determine accuracy, durability and efficiency of software
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Supported test review, defect control and configuration management within delivery pipeline
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Carried out tests to identify, report and repair bugs and glitches.
- Optimized test cases to maximize success of manual software testing.
- Created successful test scripts to manage automated feature testing,
Technical Support Analyst
Enrich Solutions
Bangalore
09.2018 - 08.2021
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted with updating technical support best practices for use by team.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Promoted efficiency among departments with prompt resolution of system issues.
Education
Bachelor Of Technology - Computer science and engineering
Himalayan University
Ittinagar 06.2014 - 08.2018
Master Of Business Administration - Business Analytics
Manipal University Jaipur
Jaipur 12.2022 - Current
Skills
Technical issue analysis
Additional Information
1.Familiar with Microsoft excel
2.Certification : Tableau , data science with python
Software
Jupyter notebook
Google colab
Microsoft office
Microsoft excel
Microsoft words
Power bi
Certification
Data science with python- Besant Technologies
Interests
Fitness
Playing with data
Learning new skills
Timeline
Master Of Business Administration - Business Analytics
Manipal University Jaipur
12.2022 - Current
Technical Support Analyst
Concentrix Service Pvt Ltd
05.2022 - Current
Software Tester
Brillect Tech Solutions pvt ltd
09.2021 - 03.2022
Technical Support Analyst
Enrich Solutions
09.2018 - 08.2021
Data science with python- Besant Technologies
08-2018
Tableau - Besant Technologies
08-2017
Bachelor Of Technology - Computer science and engineering
Himalayan University
06.2014 - 08.2018
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