MIR ZAKIR ALI
Kolkata
Summary
Dynamic Corporate Services Manager at Mahindra & Mahindra Ltd. with a proven track record in enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in developing strategic plans and establishing KPIs, I successfully improved service efficiency and fostered a culture of continuous improvement within the organization.
Overview
17
17
years of professional experience
Work History
Corporate Services Manager
Saini Mahindra ( Mahindra & Mahindra Ltd.)
Kolkata
12.2024 - Current
- Managed the day-to-day operations of corporate services, including budgeting, staffing and resource allocation.
- Conducted regular meetings with staff to review progress, identify areas for improvement and develop strategies for success.
- Assisted in developing long-term strategic plans for improving overall effectiveness of the organization's corporate services operations.
- Supervised a team of employees responsible for providing support in various aspects of the organization's corporate services functions.
- Prepared presentations on corporate services initiatives for senior management teams.
- Established performance metrics and benchmarks to measure effectiveness of corporate service activities.
- Analyzed data from surveys, focus groups or other sources used as part of ongoing research efforts into organizational needs related to its core business objectives.
- Maintained records detailing all financial transactions related to company's corporate service operations.
- Resolved customer complaints in a timely manner through efficient problem solving techniques.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Collaborated with customers to offer solutions to service needs.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Addressed customer questions and concerns regarding products and services.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Relationship Manager
Saini Mahindra ( Mahindra & Mahindra Ltd.)
Kolkata
01.2023 - 01.2024
- Company Overview: (Mahindra & Mahindra Ltd.)
- (Mahindra & Mahindra Ltd.)
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Resolved customer issues and complaints promptly, maintaining trust and loyalty.
- Addressed customer questions and concerns regarding products and services.
Assistant Service Manager
Saini Mahindra ( Mahindra & Mahindra Ltd.)
Kolkata
10.2023 - 11.2023
- Company Overview: (Mahindra & Mahindra)
- (Mahindra & Mahindra)
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Coordinated with other departments within the organization regarding any changes or updates related to services offered.
- Assigned tasks to technicians based on their skill level and experience.
- Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
- Monitored technician performance and provided feedback on areas needing improvement.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Evaluated technician performance through regular one-on-one meetings, reviews, and surveys.
- Adhered to customer service standards to foster satisfaction and retention.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Coordinated with the warranty department to process claims and provide customer support.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Addressed customer questions and concerns regarding products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Service Advisor
Celica Motocorp Pvt. Ltd. ( Kia India Ltd.)
Kolkata
10.2020 - 12.2021
- Company Overview: (KIA India Ltd.)
- (KIA India Ltd.)
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Promptly responded to customer inquiries via phone, email or in person.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Advisor
Star India Agencies Pvt. Ltd. ( Mahindra & Mahindra Ltd.)
Kharagpur
02.2012 - 09.2020
- Company Overview: (Mahindra & Mahindra Ltd.)
- (Mahindra & Mahindra Ltd.)
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Promptly responded to customer inquiries via phone, email or in person.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained records of customer interactions and transactions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Advisor
R. D. Motors Ltd. ( Tata Motors Ltd. )
Kolkata
01.2011 - 11.2012
- Company Overview: (Tata Motors)
- (Tata Motors)
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Promptly responded to customer inquiries via phone, email or in person.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained records of customer interactions and transactions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Followed up with existing customers regarding past services performed on their vehicles.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Computer Teacher
Mother Child Survival Revolution Development
Haroa
01.2008 - 12.2010
- Created instructional materials for classes, including handouts, presentations, and demonstrations.
- Monitored student behavior during class sessions to ensure a safe learning environment was maintained at all times.
- Conducted assessments to evaluate student comprehension of course material.
- Reviewed assignments submitted by students and provided feedback on areas where improvement was needed.
- Developed and implemented lesson plans that engaged students with interactive activities.
- Assisted students with troubleshooting technical issues related to hardware or software usage.
- Provided instruction on the basics of computer hardware and software to students in a classroom setting.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Provided instruction on professional technology use and web etiquette.
Education
Graduation - Bachelor of Arts
Bangabashi Morning College
Kolkata01.2012
H. S - Highter Secondary
Adarsha Vidyamandir ( H.S)
Kolkatai01.2009
Diploma in Computer Hardware & Networking Eng. - Computer Information Systems
The George Telegraph Training Institute
Kolkata01.2009
MADHYAMIK -
Adarsha Vidyamandir ( H.S)
Kolkata01.2007
Diploma in Computer Application & Multilingual DTP -
Multilingual Computer Calligraphic Centre
01.2007
Skills
- Smart working
- Problem solving
- Decision making
- Willingness to learn
- Team leadership
- Maintenance planning
- Leadership development
- Trustworthy and honest
- Multitasking and organization
- Customer service management
- Staff motivation
- Hospitality and accommodation
- Quality control
- Staff training and development
Hobbies and Interests
- Reading Books
- Listening Music
- Playing Games
- Cooking and
- Travelling
Disclaimer
I do hereby declare that all the above particulars of information and facts stated are true, correct, and complete to the best of my knowledge and belief.
Languages Proficiency
- Bengali
- Hindi
- English
Personal Information
- Father's Name: LT. MIR SAHAJAN ALI
- Date of Birth: 01/10/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Corporate Services Manager
Saini Mahindra ( Mahindra & Mahindra Ltd.)
12.2024 - Current
Assistant Service Manager
Saini Mahindra ( Mahindra & Mahindra Ltd.)
10.2023 - 11.2023
Relationship Manager
Saini Mahindra ( Mahindra & Mahindra Ltd.)
01.2023 - 01.2024
Service Advisor
Celica Motocorp Pvt. Ltd. ( Kia India Ltd.)
10.2020 - 12.2021
Service Advisor
Star India Agencies Pvt. Ltd. ( Mahindra & Mahindra Ltd.)
02.2012 - 09.2020
Service Advisor
R. D. Motors Ltd. ( Tata Motors Ltd. )
01.2011 - 11.2012
Computer Teacher
Mother Child Survival Revolution Development
01.2008 - 12.2010
Graduation - Bachelor of Arts
Bangabashi Morning College
H. S - Highter Secondary
Adarsha Vidyamandir ( H.S)
Diploma in Computer Hardware & Networking Eng. - Computer Information Systems
The George Telegraph Training Institute
MADHYAMIK -
Adarsha Vidyamandir ( H.S)
Diploma in Computer Application & Multilingual DTP -
Multilingual Computer Calligraphic Centre
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