Miranda Frye
Williams Bros. Health Care
Indianapolis
2023
years of professional experience
Dynamic pharmacy professional with extensive experience at CVS Pharmacy, excelling in workflow optimization and insurance verification. Proven track record in training teams and enhancing service quality. Strong problem-solving skills and commitment to confidentiality ensure efficient operations and patient satisfaction. Adept at managing pharmacy records while maintaining compliance with regulations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Pharmacy Technician
10 Years 10 Months- Assisted pharmacists with prescription preparation and medication dispensing workflows.
- Entered patient and prescription data accurately into pharmacy systems.
- Counted, labeled, and packaged medications following established procedures.
- Supported inventory checks, restocking, and expired medication removal.
- Processed insurance claims and resolved routine billing discrepancies.
- Answered patient questions and directed concerns to licensed pharmacists.
- Maintained clean, organized work areas to support safe pharmacy operations.
- Learned pharmacy regulations, workflow standards, and medication handling requirements.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Lead Pharmacy Technician
- Supervised pharmacy workflow to support accurate prescription processing and timely patient service.
- Trained pharmacy technicians on dispensing procedures, inventory tasks, and workflow priorities.
- Verified prescription data, insurance claims, and patient information for accuracy.
- Coordinated medication preparation, labeling, and shelving in compliance with pharmacy procedures.
Education
High School Diploma
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Insurance billing
Insurance verification
Pharmacy ethics
Pharmacy and customer records management
Timeline
Pharmacy Technician
Williams Bros. Health Care
04.2012 - 02.2023Read More
Lead Pharmacy Technician
CVS Pharmacy
2009 - 04.2012Read More
Southport High
High School Diploma
Read More