MIR ARIF ALI
CHENNAI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2025
2025
years of professional experience
Work History
Store Manager
SREELEATHERS
CHENNAI
11.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
POTHYS INDIA
CHENNAI
04.2015 - 10.2022
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
Retail Store Manager
LANDMARK,TRENT RETAIL
CHENNAI
Department Manager
LANDMARK,TRENT RETAIL
CHENNAI
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
Team Leader
MASS MARKETING
VELLORE
- Led weekly team meetings to discuss sales goals, customer feedback, and new product launches.
- Organized and monitored daily activities of the direct sales team.
- Analyzed market trends and potential opportunities for growth within the industry.
- Provided guidance and support to team members on how to close deals with customers.
- Resolved customer service issues in a timely manner to ensure client satisfaction.
- Trained new employees on best practices for closing deals with customers.
- Identified areas where operational efficiencies could be improved upon.
- Collaborated closely with sales representatives to communicate goals, delegate assignments and optimize strategies.
- Coached and developed entry-level sales professionals into highly successful closers.
- Travelled across territory daily to back up and oversee team of [12].
- Prepared merchandise for purchase or rental.
Education
Bachelor of Arts - English Language And Literature
UNIVERSITY OF MADRAS
CHENNAI10-1996
Associate of Science - SCIENCE AND MATHS
GOVT HR SEC SCOOL
KATPADISkills
- Interpersonal Communication
- Task Prioritization
- Self-Directed
- Calm Under Pressure
- Customer Service
- Dependable and Responsible
- Teamwork and Collaboration
Affiliations
- ANNUAL DAY EVENT MANAGEMENT
- INCHARGE ALL CULTURAL ACTIVITIES AT POTHYS
- TOOK CARE OF HOSTEL STAY AND FOOD FOR ALL THE STORE STAFF OF 450 NOS
Accomplishments
- TOPPER IN GOLD TEST CONDUCTED BY LANDMARK
- INSTITUTE TOPPER IN AIR TICKETING COURSE
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Store Manager
SREELEATHERS
11.2022 - Current
Store Manager
POTHYS INDIA
04.2015 - 10.2022
Retail Store Manager
LANDMARK,TRENT RETAIL
Department Manager
LANDMARK,TRENT RETAIL
Team Leader
MASS MARKETING
Bachelor of Arts - English Language And Literature
UNIVERSITY OF MADRAS
Associate of Science - SCIENCE AND MATHS
GOVT HR SEC SCOOL
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