Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Mirdhulaa Chandrasekaran Kumar

Pondicherry

Summary

Driven Analyst with a proven track record at HCL Tech, specializing in incident management and dashboards monitoring. Excelled in analytical thinking and time management, ensuring SLA compliance and effective problem resolution. Skilled in OS/server applications and adept at leading teams to achieve operational excellence without compromising on service quality.

I declare that the information presented in this resume is true and accurate to the best of my knowledge. I assure you that my experience, skills, and qualifications meet the requirements of the job and I am committed to making a positive contribution to your organization.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Analyst

HCL Tech
Chennai
09.2023 - Current
  • Observe emails, pending alerts, and incidents in the previous shift, and provide solutions. Proactively monitor alerts and incidents.
  • Proactively monitoring alerts and incidents assigned to our bin provides solutions within dedicated SLAs.
  • Experience in monitoring dashboards (like Power BI, Grafana) to avoid business impact and differentiate between spike and priority incidents.
  • Initiating calls, emails, and aligning resources from other support groups effectively while a site-down high-priority incident occurs.
  • Experience in support tools like Spectrum, Autosys (PROD, PRE PROD, CLOUD PROD), BES CLIENT, and NIMSOFT TOOLS.
  • Providing effective solutions for incidents and alerts raised for Windows and Linux servers as per SOP.
  • Aging follow-up and Daily Alert follow-up are mailed and informed to other vendors at the allocated time, and follow-up continues until the case is resolved.
  • Have minimal knowledge in supporting Windows and Linux servers.
  • Aligning tasks, handling client calls, handover calls, and leading the team as per shift and resources.
  • Provide backup support from the Backup Team and Server Team.
  • Ensure all resources maintain proper SOP, DOER CHECKER process, and close all alerts in incidents in an effective team.
    Actively working as a shift lead to ensure the smooth flow of work and to maintain basic hygiene in the workplace.

Graduate Engineer Trainee

HCL Tech
Chennai
09.2023 - 09.2023
  • Undergone hands-on training in Microsoft Azure Fundamentals (AZ-900) and Azure Administrator (AZ-104).
  • Gained basic knowledge and a solid foundation in cloud services, deployment, and management of Azure resources, alongside effective project management practices.
  • Cloud Computing: Understanding of core Azure services, security, compliance, and pricing models.
  • Training and Development: Completed mandatory training in key technologies, enhancing problem-solving and critical thinking abilities.
  • Team Collaboration: Enhanced ability to work effectively within cross-functional teams, promoting open communication, and accountability.
  • Problem-Solving: Cultivated skills in identifying and addressing obstacles to project progress, ensuring the timely delivery of results.

Education

B.Tech - Computer Science Engineering

Rajiv Gandhi College of Engineering and Technology
08-2022

St.Joseph of Cluny
Pondicherry,India
04-2018

Skills

  • Dashboards monitoring
  • Deadline adherence
  • Incident Management
  • ServiceNow Ticketing Tool
  • Autosys Service Request
  • Time management
  • Analytical thinking
  • OS and Server Applications

Certification

  • ITIL 4 Foundation Certificate
  • Azure AZ-900 Certificate
  • Azure AZ-104 Certificate

Accomplishments

  • I was promoted to shift lead in a short period of time with my work efficiency.
  • I have actively participated in Team activities and many related works.

Languages

Tamil
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
French
Beginner (A1)
A1

Timeline

Analyst

HCL Tech
09.2023 - Current

Graduate Engineer Trainee

HCL Tech
09.2023 - 09.2023

B.Tech - Computer Science Engineering

Rajiv Gandhi College of Engineering and Technology

St.Joseph of Cluny

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Mirdhulaa Chandrasekaran Kumar