Mithun Kumar

• Provided Tier 1 IT support for hardware and software issues via remote and onsite troubleshooting.
• Resolved help desk tickets efficiently, addressing IT-related inquiries swiftly.
• Troubleshot technical issues across servers, networks, storage systems, and virtualization platforms.
• Conducted training sessions on new software applications for staff development.
• Enhanced existing databases while establishing new ones to support operational initiatives.
• Collaborated with vendors to procure hardware components and software licenses at discounted rates.
• Handling the 500+ users to support remotely.
• Vendor Coordination: Liaise with IT vendors for procurement, support, and warranty servicing
• System Maintenance & Security: Conduct regular system updates, patches, backups, and health checks to ensure system reliability and data security.
• Documentation: Maintain up-to-date documentation of IT processes, device configurations, and user guides.
• User Enablement: Provide guidance and basic training to users on best practices and the use of IT tools. Incident and Request Management: Track IT tickets, respond within defined SLAs, and maintain logs for future reference and learning.
• Continuous Improvement: Identify gaps in IT operations and propose tools or processes that improve performance, security, or user experience.
• Laptop Setup for Onboarding: Configure laptops with the required OS and tools for new joiners, and ensure readiness prior to their start date.
• Asset Provisioning & Tracking: Manage the lifecycle of IT assets (laptops, monitors, peripherals), maintain accurate inventory, and track asset assignment.
• IT Support: Act as the primary point of contact for IT-related issues; resolve hardware, software, and connectivity problems for employees.
• Onboarding & Offboarding Support: Execute IT-related tasks during employee lifecycle events, including user creation, access provisioning, and secure offboarding.
• Software License Management: Track software tools, monitor license usage, identify unused licenses, and ensure license compliance.
• Device Management Implementation: Evaluate and implement device management solutions, AirWatch VMware, for remote control, monitoring, and policy enforcement across laptops and mobile devices.

• Provided Tier 1 IT support for hardware and software issues via remote and onsite troubleshooting.
• Resolved help desk tickets efficiently, addressing IT-related inquiries swiftly.
• Troubleshot technical issues across servers, networks, storage systems, and virtualization platforms.
• Conducted training sessions on new software applications for staff development.
• Enhanced existing databases while establishing new ones to support operational initiatives.
• Collaborated with vendors to procure hardware components and software licenses at discounted rates.
• Handling the 500+ users to support remotely.
• Vendor Coordination: Liaise with IT vendors for procurement, support, and warranty servicing
• System Maintenance & Security: Conduct regular system updates, patches, backups, and health checks to ensure system reliability and data security.
• Documentation: Maintain up-to-date documentation of IT processes, device configurations, and user guides.
• User Enablement: Provide guidance and basic training to users on best practices and the use of IT tools. Incident and Request Management: Track IT tickets, respond within defined SLAs, and maintain logs for future reference and learning.
• Continuous Improvement: Identify gaps in IT operations and propose tools or processes that improve performance, security, or user experience.
• Laptop Setup for Onboarding: Configure laptops with the required OS and tools for new joiners, and ensure readiness prior to their start date.
• Asset Provisioning & Tracking: Manage the lifecycle of IT assets (laptops, monitors, peripherals), maintain accurate inventory, and track asset assignment.
• IT Support: Act as the primary point of contact for IT-related issues; resolve hardware, software, and connectivity problems for employees.
• Onboarding & Offboarding Support: Execute IT-related tasks during employee lifecycle events, including user creation, access provisioning, and secure offboarding.
• Software License Management: Track software tools, monitor license usage, identify unused licenses, and ensure license compliance.
• Device Management Implementation: Evaluate and implement device management solutions, AirWatch VMware, for remote control, monitoring, and policy enforcement across laptops and mobile devices.
• Handling the Ameyo call and application server and maintenance.
• Providing end-to-end technical support on call 24/7.
• G Suite, creating an email ID for user.

MDM
Airwatch/Scalefusion/Jumpcloud.
Device Enrollment
Add devices manually or automatically (e.g., Apple Automated Device Enrollment via ABM/ASM).
Security Enforcement
Require passcodes, encrypt data, restrict app installs, enforce OS updates, etc.
Remote Management
Wipe or lock lost/stolen devices.Push Wi-Fi/VPN/email settings.
App Management
Install or remove apps remotely.Manage app licenses and updates.
Monitoring & Compliance
Get reports on device status.Alert when devices are non-compliant.

• Advise the student/parent on their learning needs through structured counseling sessions.
• Fix the appointment and conduct home demo sessions on a daily basis, including follow-up sessions.

• Understand the customer profile and problem to explain the implications of ineffective learning methods.

• Create the need for smart learning and advise the student/parent to buy the Vedantu subscription as a solution.

• Handle objections and price negotiations to generate sales revenue.

• Learn/upgrade one's product knowledge and sales skills to achieve and exceed growing sales targets.

• Managed customer inquiries and resolved issues promptly and effectively.
• Utilized CRM software to track interactions and update customer records.
• Developed product knowledge to effectively inform customers about services.
• Collaborated with team members to streamline sales processes and improve efficiency.
• Answered incoming calls from potential customers and addressed their inquiries.
• Identified customer needs and offered appropriate solutions to meet those needs.
• Developed strong relationships with potential customers through consistent follow-up contact.