Mir Ishfaq Ali

HCL Technologies Dec 2018 - Present · 5 yrs 8 months

Security Senior Specialist Information Security Senior Specialist

• Working as AV Administrator on Carbon black cloud, Crowd Strike Falcon, Trellix ePO and Forti EDR console with more than 50 k Endpoints.
  
  Key Responsibilities;
  - Defining and configuring policies.
  - Managing Scheduled AV upgrades.
  - Manage AV deployment and migration.
  - Maintaining Console hygiene.
  - Troubleshooting AV installation and update issues.
  - Working on adding known applications to the whitelist.
  - Troubleshooting system issues caused by AV.
  - Creating and sharing AV health and Malware event reports.
  - Working with Incident response team to identify and resolve true positives and possible threats to the environment.
  - Training team members and creating knowledge documents and runbook.

-Identifying hardware and software solutions.

-Troubleshooting technical issues.

-Resolving network issues.

-Configuring hardware and software.

-Speaking to customers to quickly get to the root of their problem.

-Managing multiple cases at one time.