MIRJANUR ALAM

• Providing software application support under supervision of Senior Engineer. Performed analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with software development team, internal users, and clients to improve application performance. Managing code migration across environments to ensure continued and synchronized functionality. Establishing root causes of application errors, and escalating serious concerns to Senior Engineer. Keeping record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics. Providing front-end support to clients and colleagues in other departments.

• Assembly & Maintenance, OS installation ( window xp, 7, 8, 8.1, 10, Windows Server 8, 12, 16), Outlook configuration and Issue solving, Lotus configuration, LAN cable crimping( IO Port Installation, IP configuration, AD Configuration and maintain the users, group policies by through server OS, DNS (DNS Configuration, Connectivities, DNS Issue solve), DHCP Configuration, Remote Desktop Support, Printer Issue, Printer and scanner Installation, Network Printer Installation with scanner Mapping, Email configuration, Industrial Policy and Security maintenance. Ms office Installation and configuration the issue, Network Support, Switch Installation and routers, Firewall Racks and Patched panels creeping with proper installation. All IT Asset recorded manually in IMS Portal and in the IT Master pages in a Office Excel Sheet.

• Assembly & Maintenance, OS installation ( window xp, 7, 8, 8.1, 10, Windows Server 8, 12, 16), Outlook configuration and Issue solving, Lotus configuration, LAN cable crimping( IO Port Installation, IP configuration, AD Configuration and maintain the users, group policies by through server OS, DNS (DNS Configuration, Connectivities, DNS Issue solve), DHCP Configuration, Remote Desktop Support, Printer Issue, Printer and scanner Installation, Network Printer Installation with scanner Mapping, Email configuration, Industrial Policy and Security maintenance. Ms office Installation and configuration the issue, Network Support, Switch Installation and routers, Firewall Racks and Patched panels creeping with proper installation. All IT Asset recorded manually in IMS Portal and in the IT Master pages in a Office Excel Sheet.
• Interpreted blueprints and technical drawings to analyze upcoming projects.

Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in timely manner to service issues and requests Providing technical support across company (this may be in person or over phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staff members

• Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance