Senior Product Specialist, skilled in knowledgeable product and solution pitches and demonstrations. Builds productive relationships with stakeholders for improved attainment of key objectives.
Overview
6
6
years of professional experience
Work History
Senior Product Support Analyst
FE fundinfo
08.2021 - 07.2024
Product Support Analyst (August 2021 - June 2023):
Managed high volume of customer inquiries via various channels, utilizing Salesforce CRM for prompt issue resolution.
Conducted product testing and maintained comprehensive bug documentation.
Exceeded SLAs consistently without any breaches.
Senior Product Support Analyst (July 2023 - July 2024):
Promoted for outstanding performance and dedication in resolving complex customer issues.
Provided onboarding training for new clients on application technicalities like Cashcalc, Analytics, EFS, and Fund Connect.
Collaborated closely with developers to fine-tune the product and test upcoming features.
Customer Service Associate
Sutherland Global Services
08.2020 - 08.2021
Contributed to chat program at AT&T.
Trained incoming agents on effective customer handling techniques.
Proficiently utilized CRM, Rio, and Telegence tools to troubleshoot and provide customers with accurate resolutions.
Implementation and Support Lead
Octoze Technologies Pvt Ltd
12.2018 - 12.2019
Support & Implementation Engineer for Camu, specialized in administering solutions for educational institutions, including schools and colleges, covering basic and advanced administration tasks.
Promoted to Implementation and Support Lead, overseeing project implementations and support activities. Customized solutions to align with client's requirements, with a specific focus on industry-specific workflows, client preferences, and protocols.
Education
B. Tech - Automobile Engineering
B. S. Abdur Rahman Crescent Institute Of Science
2018
Skills
CRM software
Basics of SQL
Microsoft Office
Confluence & Documentations
PPT presentation
QA Testing
Additional Information
Ability to prioritize and multi-task in fast-paced environments
Communication skills to express ideas and concepts
Proficient in verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Support Analyst
FE fundinfo
08.2021 - 07.2024
Customer Service Associate
Sutherland Global Services
08.2020 - 08.2021
Implementation and Support Lead
Octoze Technologies Pvt Ltd
12.2018 - 12.2019
B. Tech - Automobile Engineering
B. S. Abdur Rahman Crescent Institute Of Science
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