MIR MOHAMMED NIZAMUDDIN
Customer Success Executive
Bengaluru (Bangalore)
Summary
Experienced Customer Support Engineer familiar with user support and root cause analysis. Advanced knowledge of M365 CSP and Azure Identity operations and dedication to see issues through to end. Works well in remote and desk-side environments. Results-oriented Azure Billing and Subscription Management and portal related issues Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Customer Success Executive
Brio Technologies Private Limited
Bangalore , India
10.2023 - 03.2024
- Support Customers billing related queries
- Checking Account Status
- Working on collaboration task with RSC
- Licensing queries
- Troubleshooting the issue and providing resolution
- Managing customers related issue
- Team discussion to Provide faster resolution
- Case Reviewing
- Case Triaging
- Pricing and offers
- Transact and Manage
- Engagement with customers at various levels of the organization while renewal
- Working with customer on any issues and connect with the concerned team and deliver the requested support.
Support Engineer
Inventech (Lti Mindtree)
Bangalore , India
05.2022 - 08.2023
- Support Customers and Partners billing related queries
- Checking Account Status
- Working on collaboration task with RSC
- Licensing queries
- Troubleshooting the issue and providing resolution
- Managing Partners and customers related issue
- Team discussion to Provide faster resolution
- Case Reviewing
- Case Triaging
- Case Assignments
- Pricing and offers
- Transact and Manage
- Refund processing
- Amending invoices.
- Conducted regular training sessions for team members to improve overall support quality and efficiency.
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Participated in post-mortem reviews after major incidents, identifying areas for improvement and implementing changes accordingly.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Support Engineer
Sonata Software
Bangalore , India
03.2021 - 05.2022
- Support Partners for CSP-related queries
- Checking Account Status
- Working on collaboration task with RSC
- Licensing queries
- Troubleshooting the issue and providing resolution
- Managing Partner related issue
- Team discussion to Provide faster resolution
- Case Reviewing
- Case Triaging
- Case Assignments
- Pricing and offers
- Transact and Manage.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Conducted regular training sessions for team members to improve overall support quality and efficiency.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Assisted in the development of new features by providing valuable user feedback to product teams based on client interactions.
- Participated in post-mortem reviews after major incidents, identifying areas for improvement and implementing changes accordingly.
Supervisor
MALNAD DRIVING SCHOOL
Bangalore , India
03.2020 - 03.2021
- License Renewal
- License Management
- Managing Customer related issue
- Team discursion to improve the sales
- Sales Analysis
- Lead Generation
- Payment Verification.
- Document Verification.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Senior Fulfillment Expert
Swiggy
Bangalore , India
07.2019 - 02.2020
- Account Subscription
- Account Management
- Managing Leads and Customer related issue
- Sales Analysis
- Lead Generation
- Refunds
- Payment Verification
- Invoice Requests & Discrepancy Verification.
- Streamlined fulfillment processes for increased efficiency by regularly assessing and optimizing workflow strategies.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
Supervisor
MALNAD DRIVING SCHOOL
Bangalore , India
05.2018 - 05.2019
- License Renewal
- License Management
- Managing Customer related issue
- Team discursion to improve the sales
- Sales Analysis
- Lead Generation
- Payment Verification
- Document Verification.
Customer Solutions Rep 3
HEWLETT PACKARD ENTERPRISES (DXC TECHNOLOGIES)
Bangalore , India
11.2016 - 05.2018
- Reporting to Manager
- Billing
- Account Subscription
- Subscription Management
- License Renewal
- Account Management
- Managing Leads and Customer related issue
- Card Refunds
- Payment Verification
- Provided personalized solutions for each customer inquiry, demonstrating empathy and understanding while adhering to company guidelines.
- Strengthened relationships with key clients by providing personalized attention, leading to increased loyalty and repeat business.
- Contributed to sales growth by identifying upselling opportunities during interactions with customers, promoting additional products or services when appropriate.
- Assisted in training new Customer Solutions Representatives, sharing best practices for effective communication and problem-solving skills.
- Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
Education
B.com - Accounting And Business Management
Madhav College
Madhya Pradesh 06.2010 - 07.2013
School - General Studies
Kamala Nehru Makkala Mandira
Bangalore 05.2006 - 06.2007
Skills
MS office, MS Word, MS Excel, Power Point and Data Entry
Incident Management
User Support
Customer Education
Technical Support
Troubleshooting skills
Customer Service
Call Management
Issue and Resolution Tracking
Effective Communication
Multitasking Abilities
Time Management
Support Services
Teamwork and Collaboration
Excellent Communication
Active Listening
Personal Skill
Patience, sincerely committed hard working, with a capability to learn And adopt new challenges.
Father Name
MIR BASIRUDDIN (Late)
Sex
Male
Personal Qualifications
- B.Com from Jiwaji University
- 2nd PUC from Satya Jyothi College
- SSLC from KNMM School
Marital Status
Married
Passport No
W6616202 Old number (K3821154)
Personal Information
- Date of Birth: 09/27/92
- Nationality: Indian
Certification
Google Work Space Admin console
Timeline
Google Work Space Admin console
01-2024
Customer Success Executive
Brio Technologies Private Limited
10.2023 - 03.2024
Support Engineer
Inventech (Lti Mindtree)
05.2022 - 08.2023
Support Engineer
Sonata Software
03.2021 - 05.2022
Supervisor
MALNAD DRIVING SCHOOL
03.2020 - 03.2021
Senior Fulfillment Expert
Swiggy
07.2019 - 02.2020
Supervisor
MALNAD DRIVING SCHOOL
05.2018 - 05.2019
Customer Solutions Rep 3
HEWLETT PACKARD ENTERPRISES (DXC TECHNOLOGIES)
11.2016 - 05.2018
B.com - Accounting And Business Management
Madhav College
06.2010 - 07.2013
School - General Studies
Kamala Nehru Makkala Mandira
05.2006 - 06.2007