Results-driven Finance and Operations Manager with knack for streamlining processes and enhancing financial performance. Spearheaded multiple cost-saving initiatives, resulting in improved budget management and operational efficiency. Recognized for implementing strategic plans that optimize resources and drive productivity.
Planned labour and resource requirements to maximise operations whilst minimising spending.
Led customer service activity and prioritised positive experiences through responsive support.
Conducted market research to understand customer base and enhance products.
Supervised audit processes, streamlining administrative tasks and enhancing data confidentiality.
Participated in workshops to improve audit methodologies and tools.
Gained hands-on experience in banking operations and customer service
Issued payments to fulfill contract requirements and complete transactions.
Kept accurate and updated filing systems with financial data, statements and associated records.
Evaluated financial information to detect and investigate suspected fraud.