Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Field Of Interest
Languages
Timeline
Generic

Mirra Coutinho

Andheri West - Mumbai

Summary

To get an opportunity where I can make the best of my potential and contribute to the organization's growth. To upgrade my skills with time, for personal betterment and to benefit the company in achieving it's goals.

Overview

23
23
years of professional experience

Work History

Executive Customer Management

Capita India Pvt Ltd
Mumbai
04.2024 - 01.2025
  • Resolving client concerns via web-chat, sharing status of parcel deliveries, connecting with internal teams via call for specific queries.

Executive Customer Management

Capita India Pvt Ltd (Payroll of Hinduja Group - India)
Mumbai
08.2023 - 03.2024
  • Resolving client concerns via web-chat, sharing status of parcel deliveries, connecting with internal teams via call for specific queries.

Senior Customer Service Associate

First Source Solutions
02.2018 - 04.2023
  • Responding to customer enquiries and complaints, sharing product information with potential new customers

Senior Customer Service Associate

e-Funds (FIS)
01.2006 - 02.2014
  • Responding to customer enquiries and escalations, placing new product orders for existing customers

Customer Service Associate

GTL
08.2005 - 12.2005
  • Handling customer enquiries via call

Fitness Trainer and Consultant

Fitness Trends
Mumbai
06.2002 - 05.2004
  • Training new and existing members in the cardio section
  • Monitoring weight, preparing workout chart/schedule with consultation

Education

SSC -

Shiroda Higher Secondary School
Shiroda
01.2000

HSC -

Our Lady Of Snows School
Raia, Goa
01.1998

Skills

  • Fluent in English & Hindi
  • Practical knowledge of computers
  • Team management

Hobbies and Interests

  • Travelling/long drives
  • Watching movies
  • Reading
  • Occasionally cooking

Field Of Interest

Sports, entertainment, social services

Languages

English
First Language
Hindi
Upper Intermediate
B2

Timeline

Executive Customer Management

Capita India Pvt Ltd
04.2024 - 01.2025

Executive Customer Management

Capita India Pvt Ltd (Payroll of Hinduja Group - India)
08.2023 - 03.2024

Senior Customer Service Associate

First Source Solutions
02.2018 - 04.2023

Senior Customer Service Associate

e-Funds (FIS)
01.2006 - 02.2014

Customer Service Associate

GTL
08.2005 - 12.2005

Fitness Trainer and Consultant

Fitness Trends
06.2002 - 05.2004

SSC -

Shiroda Higher Secondary School

HSC -

Our Lady Of Snows School
Mirra Coutinho