To get an opportunity where I can make the best of my potential and contribute to the organization's growth. To upgrade my skills with time, for personal betterment and to benefit the company in achieving it's goals.
Overview
23
23
years of professional experience
Work History
Executive Customer Management
Capita India Pvt Ltd
Mumbai
04.2024 - 01.2025
Resolving client concerns via web-chat, sharing status of parcel deliveries, connecting with internal teams via call for specific queries.
Executive Customer Management
Capita India Pvt Ltd (Payroll of Hinduja Group - India)
Mumbai
08.2023 - 03.2024
Resolving client concerns via web-chat, sharing status of parcel deliveries, connecting with internal teams via call for specific queries.
Senior Customer Service Associate
First Source Solutions
02.2018 - 04.2023
Responding to customer enquiries and complaints, sharing product information with potential new customers
Senior Customer Service Associate
e-Funds (FIS)
01.2006 - 02.2014
Responding to customer enquiries and escalations, placing new product orders for existing customers
Customer Service Associate
GTL
08.2005 - 12.2005
Handling customer enquiries via call
Fitness Trainer and Consultant
Fitness Trends
Mumbai
06.2002 - 05.2004
Training new and existing members in the cardio section
Monitoring weight, preparing workout chart/schedule with consultation
Education
SSC -
Shiroda Higher Secondary School
Shiroda
01.2000
HSC -
Our Lady Of Snows School
Raia, Goa
01.1998
Skills
Fluent in English & Hindi
Practical knowledge of computers
Team management
Hobbies and Interests
Travelling/long drives
Watching movies
Reading
Occasionally cooking
Field Of Interest
Sports, entertainment, social services
Languages
English
First Language
Hindi
Upper Intermediate
B2
Timeline
Executive Customer Management
Capita India Pvt Ltd
04.2024 - 01.2025
Executive Customer Management
Capita India Pvt Ltd (Payroll of Hinduja Group - India)
Customer Service Executive (Senior Staff Member) at Guru Teg Bahadur Furniture HouseCustomer Service Executive (Senior Staff Member) at Guru Teg Bahadur Furniture House