Mirudhula B

• Liaised with customers, management and scrum team to better understand customer needs and recommend appropriate solutions.
• Identified business issues through careful collaboration with key stakeholders.
• Prioritized EPIC in the Product Backlog and writing down into User stories/tasks for the same.
• Performed gap analysis and provided plans based off of identified recommendations.
• Determined areas for improvement and implemented processes to alleviate problems.
• Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.

• Building mCommerce application on iPhone and Android phones for Wells Fargo mobile app.
• Involved in the development of 'Credit Card' payment feature reflection of outstanding dues and payment methods.
• API will return member's existing credit card details, outstanding payment details, due date, card limit, card validity, reward points that has been linked with their SSN#.
• Implemented the feature on "Retirement plans" for elderly using Personal Financial Services (PFF) API in mobile banking application.
• Implemented the feature on ATM/BRANCH locality using Enterprise Business Notification Services facility (EBSNF) which notifies the member in case of any down time/unavailability of service.
• Gathering business requirements from the client translating them into use cases and functional specifications.
• Creating user flow diagrams, wire frames for developing the prototype of a mobile phone application.
• Ensured that operating systems, databases, third-party software tools, and integrated components are adhered to iOS and Android standard policies.
• Performing usability testing and organizing focus groups to discuss and ensure effective adoption of feedback to improve the usability of the mobile applications.
• Communicating to various business stakeholders and understand their vision and ensuring this achieved in the course of the project.
• Understanding the user requirements through ethnographic research, and convert them into innovation mobile applications.
• Providing man hour estimates to the management team and create road map for the mobile application development based on market research.
• Converting consumer insights into out of box ideas to enhance user experience and present it to marketing team.

• My responsibility as a ‘SW Product Owner’ work on Product Management, Creating Epics, Features, deriving User stories, maintaining Product Backlogs in JIRA.
• Conducting “Requirements Refinement” sessions to the downstream teams and clarifying on the functionality part.
• Good exposure towards Logistics Maintenance, Supply chain management, Vendor Management areas.
• Products developed:
• ➢ DeCA (Defence Commissionaire Agent)

➢ FSA (Food Services of America)

• Good exposure towards SCRUM and KANBAN methodologies in AGILE Framework.
• Hands-on experience in Agile craft, Confluence and JIRA tools.
• Creation of ‘User Stories’ in Agile craft and JIRA tools.
• Maintaining the ‘User story’ and other relevant requirement documents in ‘Confluence’
• Driving PI Planning, Sprint Planning meetings, Prioritizing the features/User stories that can be accommodated in a sprint cycle.
• Planning Poker based estimation for the ‘User stories’ to identify the technicality level.
• Estimation on Business values to the ‘User stories’ created in JIRA.
• Performing UAT criteria and providing Sign-Off to the business.
• Define and document RFPs and Scope of work for procurement of systems, consultants or other critical sources for projects.
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments, and at organizational level.
• Worked with multiple customers to understand needs and provide business intelligence service.
• Increased customer satisfaction by resolving on-going issues.
• Resolved data dependency problems, improved operations and provided exceptional client support.

• My responsibility as a ‘Business Analyst’ will work on RFPs to motivate the Business development, Involved in Use case documentation and other business flows based on the FEAT/SUPP (Features and Supplement Reqs)

• Good interpersonal skills - the ability to work with teams both inside and outside the organisation and establish and maintain positive working relationships.

• Project includes the Migration of Payment Service Portal (On Exchange/Off Exchange) to new platform and Integration with state/federal exchanges which include:

• Enhancing consumer shopping experience and modifications to accommodate transition to QHP, decision support capability with multilingual experience, generate quotes on Mobile phones

• Integration with Backend Systems (Product & Rating systems, Member/Consumer Portal)

• Analysis on the ‘Change Request’ document and providing solutions to ‘Technical team’ if any clarifications aroused as part of that CR.

• Identified the gaps and raised the clarification to the business and got the response on-time which helped the Dev. team to complete the project within the delivery period.

• Proven experience in projecting the business flows using MS Visio diagrams.

• Periodical updating of DLMT (Data Label

Mapping Tracker), Error message, and Business Rule documents based upon need.

• Generating RTM (Requirement Traceability Matrix) in Requisite pro.

• Reviewing the query tracker and update the Use Case based on the response (Business SMEs).

• Provide Use case walkthrough to the business for sign off.

• Provide the CR walkthrough to QA team and clarified their doubts.

• Reviewing the query tracker and update the Use Case based on the response (Business SMEs).

• Provide Use case walkthrough to the business for sign off.

• Provide the CR walkthrough to QA team and clarified their doubts.

• Excellent facilitator and ability to act as single point of contact and mediator between parties on cross-functional initiatives as a result performed the Overall IQA Co-coordinator role for HIX SHOPPER module from Offshore.

• Validating the defect raised by QA team and providing the solution for the same.

• Incorporating the CR changes to the Use case document and got the Business Sign-off.