Mirza Irfan Baig
Hyderabad
Summary
Experienced Microsoft Endpoint Configuration Manager (MECM) administrator with strong background in Windows Server Update Services (WSUS) and in-depth knowledge of WMI and SQL. Capable of implementing effective endpoint management strategies that improve system performance and reliability. Recognized for delivering measurable results in system administration and support.
Overview
8
8
years of professional experience
Work History
Technical Process Specialist
Infosys
2024.08 - Current
- Developed and implemented streamlined processes to enhance operational efficiency across technical functions.
- Collaborated with cross-functional teams to identify and resolve technical issues, improving service delivery.
- Conducted in-depth analysis of process workflows, recommending enhancements for increased productivity.
- Trained and mentored junior staff on best practices for technical operations and process improvements.
- Established a robust knowledge base repository containing articles, FAQs, and troubleshooting guides aimed at enhancing user self-service capabilities.
- Served as a subject matter expert on critical system upgrades, providing valuable insights and recommendations for enhancements.
- Provided responsive support to end-users experiencing technical difficulties, ensuring minimal downtime and maximum efficiency at all times.
- Provided technical assistance to production team when issues arose.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Technical Support Engineer
Concentrix
2023.04 - 2024.06
- Worked as a L2/Support Engineer for Microsoft MECM/WSUS Premier Support. Key responsibility was to pick tickets that are raised with Microsoft by the commercial organizations who use SCCM and they get issues while using or implementing the product. Below are the tasks I did myself as a L2 Support Engineer: Handled clients from APAC/EMEA/NA regions over their issues related to their respective SCCM sites across all the POD's. Have troubleshooted issues with patch management, content distribution & management, client installation and registration, reporting, server management, hardware or software inventory, PXE, task sequence deployment and many other. Resolved 15-20 tickets per month. I have troubleshooted issues where client communication was failing with site server by analyzing logs from both Client & Server end and identifying the cause. I have worked on ADR creation, fixed task sequence failing on different steps by analyzing log files. Performed tasks in OSD lab involving the import of boot images, import of OS images, creating tasks sequence. Worked on configuring Third party updates in SCCM console, fixed many site upgrade issues failing prerequisite check, installation step & post-installation.
Information Technology Recruiter
VITCON SYSTEMS
2022.07 - 2023.04
- I was specialized in identifying, attracting, and hiring qualified candidates for information technology (IT) positions within an organization. I was responsible for understanding the hiring needs of the company, sourcing candidates through various channels such as job boards and social media, and conducting interviews and assessments to assess their skills and qualifications.
Personal Goal Pursuit
2017.12 - 2022.10
- In 2017-November I have joined in VAJIRAM & RAVI Institute for CIVIL SERVICES coaching that lasted for One-year i.e. till 2018-Oct. I have appeared for the preliminary exam in 2019-May giving my 1st attempt and scored 83.27 and the cutoff was 92, 2nd attempt 2021-June I scored 87.66 and the cutoff was around 90-95 and 3rd attempt 2022-June I scored 88.33 and the cutoff was around 90-92. I have also appeared for other state Group-1 services examination and unfortunately I couldn’t clear the examination. But in the process of preparation for these examinations i have learnt and enhanced some quality skills like Consistency, Active Group Discussions, Subject Analyzing, Time Management, Participated in seminars of Top-Notch Bureaucrats, Attended in many Mock Interviews of Civil services etc. Later after returning back from Delhi I wanted to start my career in IT and started pursuing software courses like MCSA and VMware.
Education
B. Sc. (Graduate) - Mathematics, Statistics & Computer-Science
Nishitha Degree College
Telangana05.2017
(Intermediate) - Mathematics, Physics & Chemistry
Sri Vijaya Sai Jr.College (Board of I.E)
ANDHRA PRADESH05.2014
(High School) - undefined
Sri Vijaya Sai High School (Board of S.E)
ANDHRA PRADESH05.2012
Skills
- SCCM, SQL Server, SQL Server Reporting Services, cloud management gateway, Application Deployment, Application crash troubleshooting, log analysis, Packaging, OSD, MECM, Site upgrades, Windows Server, Microsoft Endpoint Configuration Manager, VMWare, Active Directory, DNS, MCSA, VMWare ESXi
Languages
English, Hindi, Telugu, Urdu
Declaration
I hereby declare that all the above provided information is true to the best of my knowledge and I assure you that I will work in the right earnestness and fulfill the expectation of my teammates and mentors
Timeline
Technical Process Specialist
Infosys
2024.08 - Current
Technical Support Engineer
Concentrix
2023.04 - 2024.06
Information Technology Recruiter
VITCON SYSTEMS
2022.07 - 2023.04
Personal Goal Pursuit
2017.12 - 2022.10
B. Sc. (Graduate) - Mathematics, Statistics & Computer-Science
Nishitha Degree College
(Intermediate) - Mathematics, Physics & Chemistry
Sri Vijaya Sai Jr.College (Board of I.E)
(High School) - undefined
Sri Vijaya Sai High School (Board of S.E)