Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Affiliations
Languages
Timeline
Generic

Mirza Hameed Baig

Hyderabad

Summary

Dynamic training leader with extensive experience at Wipro, excelling in performance coaching and project management. Proven track record in streamlining onboarding processes and enhancing employee engagement, resulting in improved productivity. Adept at fostering teamwork and continuous improvement, driving success through data-driven decisions and effective conflict resolution.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Manager - Training

Wipro
Hyderabad
06.2023 - Current
  • Supervising two training assistant managers and six trainers for two different lines of business (CM and IQE).
  • Successfully handled two new project end-to-end transitions independently (independent quality evaluator and new CM project).
  • Evaluated employee performance, and coached and trained team members, increasing the quality of work and employee motivation, and led employee relations through effective communication, coaching, training, and development.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees, and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Conducting monthly and quarterly feedback sessions for all trainers to identify their learning needs, which will help them grow in their career ladder.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Facilitated meetings to communicate team performance goals, and results.
  • Cultivated positive, productive team environments, and resolved conflicts quickly.
  • Delivered regular team meetings for aligned work toward common goals.
  • Coordinated team collaboration to share ideas and build best practices, and enhance team productivity by implementing efficient task delegation and time management strategies

Assistant Manager - Training

Wipro
Hyderabad
05.2020 - 05.2023
  • Managed all new hire onboarding activities, end-to-end onboarding process.
  • Tracking and publishing mandatory E-learning module status reports to higher management, and if there are any challenges, then escalating to the concerned POC.
  • Scheduled staff shifts to ensure proper coverage during the launch of new policies and workflows to provide maximum support.
  • Maintained a complete training repository, all trackers, and data.
  • Implemented staff training programs, enhancing product knowledge, and improving customer service skills.
  • Up-skilling program for newly promoted trainers to help them understand their roles and responsibilities.
  • Extended support for all new hires during the 0-30 days ramp phase.
  • Maintaining all training data, new hires tracker, 0-30 days performance report, training summary weekly dashboard, WBR, and MBR data.

Senior Process Trainer

Cognizant Technologies Solutions
Hyderabad
02.2016 - 04.2020
  • Conducted regular audits of internal processes to ensure compliance with established standards and policies.
  • Analysed data from employee evaluations to identify trends in performance improvement following participation in targeted training programs.
  • Developed a standardized onboarding program for new hires, accelerating their integration into the team, and reducing time to productivity.
  • Streamlined training processes for increased efficiency, resulting in higher employee retention, and satisfaction.
  • Collaborated with cross-functional teams to identify areas of improvement in existing processes, and develop tailored training solutions.
  • Facilitated workshops for employees at various levels, promoting a culture of continuous learning within the organization.

Process Specialist

Genpact
Hyderabad
03.2014 - 02.2016
  • The primary role was to review bulk ads in different formats (text, images, videos, and mobile ads) as per the guidelines provided by Google.
  • Categorization of content: family-safe vs. non-family-safe based on violations, products, and services.
  • Hands-on experience in different ad-level markets (Urdu, Arabic, Hindi, English, and some APAC languages).
  • Answering consults and policy-related doubts on the floor (live support), driving process initiatives, and identifying improvement opportunity areas.
  • Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments.
  • Conducted regular process reviews, identifying inefficiencies, and implementing improvements that led to increased productivity and cost savings.
  • Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
  • Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.

Education

Master of Technology - Software Engineering

Jawaharlal Nehru Technological University
Kukatpally
10.2014

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University
Kukatpally, India
06.2012

Intermediate -

Board Of Intermediate Education
Nampally
05.2008

High School -

S.S.C
Hyderabad, India
05.2006

Skills

  • Training and Development
  • Performance coaching
  • Project Management
  • Customer Focus
  • Stakeholder management
  • Operational Excellence
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Time management abilities
  • Performance tracking and evaluation
  • Continuous Improvement
  • Agile Methodologies

Certification

  • Scrum Master certification (KH12-21-20250203086), 02/25
  • Lean Six Sigma Green Belt Certification, (ZSSGB121153382), 09/24
  • Instructional Design, 03/24
  • MDA - Managerial development academy, 03/23
  • Train the Trainer - Facilitation Skills, 09/21
  • FACET - Facilitation and Coaching Skills for Everyday Trainers, 04/18

Accomplishments

  • Successfully completed the Lean project, optimized the new hires' training timelines, and based on the workflows, saved 2-5 days in overall training duration with 2 FTE savings, client appreciation
  • Completed Continuous Improvement project: A tooling improvement idea for Arabic typing enablement, which resulted in savings of 5 FTEs through efficiency improvement, and client appreciation
  • Overall, 7 FTEs savings with a value of 400K dollars post-implementation of 2 projects (CI and Lean)

Personal Information

  • Date of Birth: 10/06/89
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Affiliations

  • Travelling
  • Cooking
  • Gardening
  • Reading

Languages

Hindi
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Telugu
Elementary (A2)
A2
Arabic
Elementary (A2)
A2

Timeline

Team Manager - Training

Wipro
06.2023 - Current

Assistant Manager - Training

Wipro
05.2020 - 05.2023

Senior Process Trainer

Cognizant Technologies Solutions
02.2016 - 04.2020

Process Specialist

Genpact
03.2014 - 02.2016

Master of Technology - Software Engineering

Jawaharlal Nehru Technological University

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University

Intermediate -

Board Of Intermediate Education

High School -

S.S.C

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Mirza Hameed Baig