Mirza Sara Ali
Bangalore
Summary
Dynamic professional with extensive experience at Embassy REIT, specializing in customer relationship management and multilingual communication. Proven ability to enhance brand reputation and drive customer loyalty through strategic problem-solving and meticulous attention to detail. Noteworthy achievements include significant improvements in client satisfaction and operational efficiency, supported by strong negotiation and influencing skills. Committed to leveraging expertise to further elevate organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Executive & Admin
Embassy REIT
Bangalore
06.2024 - Current
- Managed travel documentation, ensuring timely procurement of passports and visas.
- Provided tailored travel advice based on client preferences and history.
- Coordinated comprehensive travel arrangements, including flights, hotels, and car rentals.
- Handled financial transactions, invoicing, and payment management for travel bookings.
Business Associate
Iron Mountain
Bangalore
01.2022 - 01.2023
- Managed sensitive company data, including shredding, storage, and distribution.
- Supported the sales team, assisting with daily operations and customer inquiries.
- Facilitated meetings, prepared agendas, and documented key decisions and actions.
- Evaluated and implemented customer feedback to improve products and services.
- Led training sessions for new employees, ensuring compliance with company policies.
Operations Co-Ordinator
Labournet Healthcare
Bangalore
01.2020 - 01.2021
- Established streamlined workflows for better resource management and healthcare provision.
- Collected patient data and specimens for surveys and laboratory testing.
- Promoted effective patient care strategies through active participation in meetings.
- Administered medications, monitored patient health, and provided emotional support.
- Maintained detailed records of patient care, progress, and communicated findings to healthcare teams.
Customer Relations Management & Sales
Decathlon Sports India
Bangalore
01.2018 - 01.2019
- Acted as brand ambassador, enhancing store reputation and fostering customer loyalty.
- Coordinated executive events, ensuring smooth execution and customer satisfaction.
- Managed customer relationships, resolving disputes and following up post-purchase.
- Analyzed customer feedback and CRM reports to improve service delivery and retention.
- Supported sales team and promoted store image through customer engagement initiatives.
Education
Bachelor of Business Administration -
St.Joseph's University
Bangalore, India01.2022
Pre-University -
Bishop Cotton's Women's Christian College
Bangalore, India01.2014
Skills
- Proficient in MS office
- Attention to detail
- Problem-solving
- Brand building
- Promotional sales events
- Social selling
- Customer relationship management
- Business networking
- Influencing skills
- Negotiation techniques
Certification
- Certificate in Compliance Policies of Embassy REIT
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Tamil
Beginner
A1
Persian
Beginner
A1
Urdu
Intermediate (B1)
B1
Affiliations
- Conduct drives in NGOs
- Take part in other activities like Public Speaking
Personal Information
Date of Birth: 02/26/96
Hobbies and Interests
- Traveling
- Designing
- Public Speaking
- Sports
- Music
Projects
A Study on the Customer Satisfaction towards the services offered at Decorlair
Timeline
Travel Executive & Admin
Embassy REIT
06.2024 - Current
Business Associate
Iron Mountain
01.2022 - 01.2023
Operations Co-Ordinator
Labournet Healthcare
01.2020 - 01.2021
Customer Relations Management & Sales
Decathlon Sports India
01.2018 - 01.2019
- Certificate in Compliance Policies of Embassy REIT
Bachelor of Business Administration -
St.Joseph's University
Pre-University -
Bishop Cotton's Women's Christian College
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