Mirza Ubedullah Baig
Bengaluru
Summary
Hey there! I’m a Client Onboarding and Procurement Specialist with 5+ years of experience helping organizations streamline customer onboarding, optimize vendor relationships, and drive operational efficiency through data-driven insights. I've guided hundreds (maybe thousands) of users through SaaS, Ed-tech, and beyond, making sure they don’t just learn new software but master it. Think of me as the GPS that gets them from confusion to confidence—fast. From leading seamless client onboarding experiences to managing vendor sourcing across indirect procurement categories, I have consistently delivered results in terms of customer satisfaction, cost savings, and process improvements. Building strong relationships, solving problems, and optimizing processes — that’s what I love doing. Whether it’s guiding a new client through onboarding or negotiating the best procurement terms, I approach every task with a mix of strategy, attention to detail, and a commitment to delivering value. Data tells the story, and I make sure it leads to the right actions. If you’re looking for someone to elevate your onboarding and keep customers smiling from day one, let’s connect!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Procurement and Onboarding Specialist
Iron Mountain
12.2023 - Current
- - Spearheaded end-to-end client onboarding post-sales, including requirements gathering, account setup, and delivery of customized product training to ensure a smooth transition.
- - Conducted in-depth needs assessments and nurtured strong client relationships, resulting in increased product adoption and long-term retention.
- - Oversaw procurement of goods and services across key categories, driving vendor development, cost-efficiency, and adherence to internal compliance policies.
- - Successfully negotiated favorable commercial terms, managed full contract lifecycles, and maintained accurate vendor records and renewal schedules.
- - Collaborated cross-functionally with Sales, Customer Success, Procurement, and Finance teams to ensure strategic alignment and seamless operational execution.
Procurement Engagement Specialist
Infinity Learn
05.2023 - 12.2023
- - Customer Engagement & Support: Delivered exceptional customer experiences by promptly addressing inquiries, resolving issues, and ensuring timely, multi-channel communication (phone, email, chat, social media).
- - Relationship Management: Built and maintained long-term relationships with clients, proactively identifying their needs, preferences, and challenges to offer tailored solutions and enhance satisfaction.
- - Product & Service Expertise: Developed deep product knowledge to guide and educate customers effectively. Stayed current with updates and new features to support informed decision-making and successful product adoption.
- - Customer Retention & Revenue Growth: Identified upselling and cross-selling opportunities during interactions, collaborating with the sales team to meet revenue and retention targets.
- - CRM & Documentation: Maintained detailed and accurate records of customer interactions, feedback, and service histories in CRM systems to ensure consistency and improve service quality.
- - Procurement Support & Vendor Coordination: Assisted in procurement activities by identifying vendor needs based on customer and internal requirements. Coordinated with vendors to ensure timely delivery of goods/services aligned with quality and cost expectations.
- - Contract & Compliance Oversight: Supported contract documentation, vendor evaluations, and compliance tracking to maintain procurement standards and streamline vendor relationships.
- - Data & Feedback Integration: Utilized customer feedback and service data to support procurement decisions, contributing to vendor improvement strategies and service-level enhancements.
Sr. Engagement Associate
BYJU'S
06.2021 - 05.2023
- Establishing connections with school principals and HODs in primary and secondary schools located in Tier 1, Tier 2, and Tier 3 cities, affiliated with CBSE or ICSE boards, by utilizing lead generation tools like Lusha.
- Presenting them with enticing offers for various physical workshops and scholarship events organized by Byju's Learning via email communication.
- Primary objective to achieve a 50% participation rate among the schools reached out to.
- Furthermore, aim to successfully convert 15% of the leads who participate into enrolled customer.
Education
BCA - Computer Applications
MGM's College of CS and IT
05.2020
Skills
- Vendor Management
- Client Onboarding
- Salesforce
- Strategic Sourcing & Procurement
- Customer Relationship Management
- Contract Management
- Vendor Management and development
- Data Analysis & Visualization
- Negotiation
- Stakeholder Collaboration
Certification
- Managing Stress for Positive Change
- Certificate of completion.
Awards
Top Performer., Highest Revenue Acheiver., Certificate of Recognition.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Timeline
Procurement and Onboarding Specialist
Iron Mountain
12.2023 - Current
Procurement Engagement Specialist
Infinity Learn
05.2023 - 12.2023
Sr. Engagement Associate
BYJU'S
06.2021 - 05.2023
BCA - Computer Applications
MGM's College of CS and IT
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