MIRZA ZIAULLAH BAIG
Hyderabad
Summary
Results-driven Help Desk Analyst skilled in technical support and user account management. Known for effective communication and collaboration, consistently resolving issues while improving customer satisfaction and service efficiency.
Overview
4
4
years of professional experience
Work History
Help Desk Analyst
HCL TECH
Hyderabad
08.2023 - 01.2026
- Provided technical support for software and hardware issues to end-users.
- Diagnosed system problems and resolved them efficiently using troubleshooting techniques.
- Communicated with users to gather detailed information on issues, ensuring accurate and efficient troubleshooting.
- Documented user interactions and technical solutions in the ticketing system.
- Collaborated with team members to enhance response times and service quality, leading to improved user satisfaction.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Coordinated with vendors to resolve complex issues.
- Updated customers regularly on issue resolution progress, setting clear expectations for estimated resolution times.
Sales Executive
Bajaj finserv
Hyderabad
01.2022 - 02.2023
- Developed and implemented sales strategies to align with customer needs and drive revenue growth.
- Presented financial products to clients, highlighting benefits and features clearly.
- Negotiated contracts with clients on behalf of the company.
- Assisted customers in product selection, ensuring optimal choices to meet specific needs.
- Managed customer inquiries, resolving issues to enhance customer satisfaction.
- Provided training and support to new team members on sales techniques and processes.
Education
B.com - Commerce
Osmania University
Hyderabad05-2024
Skills
- Technical support
- Troubleshooting
- System diagnostics
- Ticketing systems
- User account management
- Technical support delivery
- Desktop operating systems
- Quality improvement
- Problem solving
- Client communication
- User interaction management
- Time management
Timeline
Help Desk Analyst
HCL TECH
08.2023 - 01.2026
Sales Executive
Bajaj finserv
01.2022 - 02.2023
B.com - Commerce
Osmania University