Mirza Mohammed Shamsheer Ali Baig
Hyderabad
Summary
Dynamic QA Lead with extensive experience at Tech Mahindra, driving quality assurance for Google Assistant. Expert in Root Cause Analysis and team leadership, achieving significant quality improvements and enhancing customer satisfaction. Proven track record in process optimization and stakeholder management, delivering actionable insights that elevate operational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
QA Lead - Machine Learning and Data Operations
Tech Mahindra
Hyderabad
04.2022 - Current
- Spearheaded Quality Assurance operations for Google Assistant(MLDO), ensuring strict adherence to quality standards.
- Mentored and led a diverse team of 25 QA professionals across India, Malaysia, and Europe.
- Conducted comprehensive process quality audits and implemented corrective actions for efficiency.
- Drove Root Cause Analysis for process deviations, identifying systemic issues and proposing solutions.
- Managed escalations from premium customers, consistently achieving high-quality outcomes and exceptional experiences.
- Analyzed associate communications to identify training gaps and provided targeted feedback for improvement.
- Developed and published critical weekly and monthly MIS reports, offering actionable insights for decision-making.
- Collaborated with stakeholders to deliver process quality metrics and support continuous improvement initiatives.
Sr Quality Analyst - MLDO
Tech Mahindra
Hyderabad
07.2021 - 04.2022
- Conducted in-process inspections to uphold quality assurance standards.
- Coordinated with internal departments to maintain high-quality benchmarks.
- Supported development of Quality Management Systems aligned with client specifications.
Associate - Google Human Judgment
Tech Mahindra
Hyderabad
07.2019 - 07.2021
- Ensured data accuracy and quality for human judgment tasks, contributing to improved algorithm performance.
Associate - Google My Business
Tech Mahindra
Hyderabad
10.2018 - 06.2019
- Resolved customer queries and issues, cultivating strong expertise in customer centricity and effective issue management.
Education
B.Tech. - Mechanical Engineering
Ellenki College of Engineering & Technology
Hyderabad06-2018
12th -
Vignan Junior College
Kondapur06-2014
10th -
St.Ann’s High School
Hyderabad04-2012
Skills
- Quality Management
- Quality Assurance & Control
- Quality Management Systems (QMS)
- In-process Inspection
- Defects & Rejection Analysis
- Root Cause Analysis (RCA)
- Continuous Process Improvement
- Lean & Six Sigma (Yellow Belt)
- Leadership & Management
- Team Leadership & Development
- Performance Management
- Stakeholder Management
- Escalation Management
- Client Relationship Management
- KPI / SLA Management
- Cross-cultural Team Leadership
- Operations & Analytics
- Process analysis
- Data-driven decision making
- MIS Reporting & Dashboarding
- Customer Satisfaction (CSAT)
- Service Level Agreements (SLA)
- Team Utilization
- Technical Tools
- MS Office Suite (Excel, Word, PowerPoint)
- Problem solving
Certification
- Certified Lean Six Sigma - Yellow Belt, 09/01/22
- Certification Course in Networking, 07/01/22
- Certification Course in Etiquette Culture and Grooming, 06/01/22
- BMS Certification for Team Member (U Band), 01/01/22
- Certification Course in Agile Overview, 12/01/21
- Certification Course in Business English, 10/01/21
Key Skills
Quality Assurance & Control, Quality Management Systems (QMS), In-process Inspection, Defects & Rejection Analysis, Root Cause Analysis (RCA), Continuous Process Improvement, Lean & Six Sigma (Yellow Belt), Team Leadership & Development, Performance Management, Stakeholder Management, Escalation Management, Client Relationship Management, KPI / SLA Management, Cross-cultural Team Leadership, Process Analysis & Reengineering, Data-driven Decision Making, MIS Reporting & Dashboarding, Customer Satisfaction (CSAT), Service Level Agreements (SLA), Team Utilization, MS Office Suite (Excel, Word, PowerPoint)
Personal Information
Date of Birth: 02/15/97
Languages
- English
- Hindi
- Telugu
Leadership Acumen
Skilled in managing diverse global teams (India, Malaysia, Europe), fostering high-performance cultures, and providing critical feedback for continuous improvement.
Demonstrated Impact
Successfully reduced rejection rates, achieved zero customer complaints, enhanced line efficiency, and optimized processes through strategic initiatives like RACI matrix implementation.
Accomplishments
- Awarded the ACE for consistently achieving an X rating twice
Timeline
QA Lead - Machine Learning and Data Operations
Tech Mahindra
04.2022 - Current
Sr Quality Analyst - MLDO
Tech Mahindra
07.2021 - 04.2022
Associate - Google Human Judgment
Tech Mahindra
07.2019 - 07.2021
Associate - Google My Business
Tech Mahindra
10.2018 - 06.2019
B.Tech. - Mechanical Engineering
Ellenki College of Engineering & Technology
12th -
Vignan Junior College
10th -
St.Ann’s High School
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