Mirza Shakeeb Baig
Hyderabad
Summary
Product Analyst skilled at enhancing and optimizing business processes to ensure growth and success. Experienced with analyzing internal workflow process to identify areas of enhancement, developing and implementing business development plans and assessing business requirements. Specializes at Payments Processing, Transaction Risk control, and Business development. Implementing new Strategic planning, I bring attention to detail and a dedication to operational improvement to each job.
Overview
3
3
years of professional experience
Work History
Business Investigation Specialist
Amazon Development center
02.2020 - 8 2024
- Serving support to investigators as SME by mentoring newly joined associates during their Ramp
- Identifying GAPS and modifying SOP's working with cross functional sites
- Coordinated between departments to facilitate a cohesive business approach Identified company processes suited for workflow optimization or enhancement
- Prioritize critical escalation and ensure timely assignment of incoming workload
- Assessed and interpreted company data and conducted statistical analysis to discern procedural efficiency determined company requirements and explored opportunities for technological upgrades and system enhancement
- Modeled data to generate reports comparing business process evolution, assisting C-level staff with appropriate KPIs based on improved operations
- Presenting predictive modeling insights to C-level suite and stakeholders, participating in decisions surrounding policy packages
- Making sure all cases are acted within the framework expected according to the SLA
- Assess levels of possible risk and communicate trends and patterns to team and leadership.
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
Business Consultant
Trrivel travel technologies PVT LTD
06.2018 - 12.2019
- Developed product and brand awareness through social media, SEO, CRM management, trade shows and customer interface
- Supported desktops, laptops, file, print & ftp servers in a network environment
- Identifying, documenting, and communicating engineering and operations recommendations to team members
- Writing after-action reports capturing key events, actions taken, and future mitigation plans.
- Generated reports detailing findings and recommendations.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
Process Associate
Genpact India PVT LTD
02.2017 - 04.2018
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Published many KB articles (new issues faced) for my team for an efficient resolution
- AD password resets, outlook profile issues and (VPN setup-RSA token issues)
- Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Exhibited flexibility in adapting to changing priorities or demands from internal stakeholders.
Education
Skills
Strong written communication skills with a high standard of user training documentation and technical procedure writing skills
Strong interpersonal skills and troubleshooting skills
Excellent documentation skills, including presentation skills to deliver a key message
Strong inter-personal and communication skills, communicating with diverse customers
Operating Systems: Windows server 2012 R2 Windows server 2016
SQL Server 2012,SQL Server 2016 (Standard and Enterprise Edition)
Ticketing tools, Service Now, JIRA, ZENDESK
Remote tools: Bomgar, GTM, Team Viewer
Business Development, Team Management
MS Office
Problem-solving abilities
Multitasking Abilities
Case Documentation
Research abilities
Activities
- Active member of Fun-club in PRO, Amazon - Dec'20 - AUG'22
- POC for Connections Team/ Team management, Amazon Dec'20 -AUG'21
- POC for Login Reports Across HYD -site Amazon Dec'20 - AUG'21
Training
- Data Base (SQL) Administration (VICT)
- Microsoft Certified Professional (MCP)
- Microsoft Certified Solutions Associate (MCSA)
Disclaimer
I hereby affirm that all the foregoing information is correct to the best of my knowledge and belief.
Timeline
Business Investigation Specialist
Amazon Development center
02.2020 - 8 2024
Business Consultant
Trrivel travel technologies PVT LTD
06.2018 - 12.2019
Process Associate
Genpact India PVT LTD
02.2017 - 04.2018