Misba Ali
Andheri, Mumbai
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Strong problem-solving skills and the ability to manage multiple tasks simultaneously while maintaining professionalism and courtesy. Demonstrated impact on improving organizational efficiency through streamlining office operations and implementing procedural improvements.
Overview
8
8
years of professional experience
Work History
Front Office Administrator
Viva Composite Panel
Mumbai
08.2024 - Current
- Supervised front desk operations to ensure prompt and professional inquiry handling.
- Created a welcoming environment at the front desk by greeting visitors warmly and upholding professional decorum.
- Oversaw the processing of international and domestic courier shipments for timely delivery.
- Maintained clear communication with internal and external teams regarding invoicing and courier matters through timely email responses.
- Oversaw the accurate maintenance of Excel spreadsheets for tracking international and domestic courier services and expenses.
- Processed monthly invoice submissions to ensure timely bill clearance.
- Supported the execution of team-building activities to promote employee interaction and workplace satisfaction.
- Oversaw housekeeping stock and optimized procurement of groceries and office supplies.
Duty Officer
Masion PVR - Jio World Drive
01.2024 - 06.2024
- Monitored daily financial reports and reconciled discrepancies to maintain accurate accounting records.
- Managed staff scheduling to optimize coverage and ensure efficient operations during peak hours.
- Handled escalated customer issues with diplomacy, achieving satisfactory resolutions and preserving client relationships.
- Facilitated team communication through regular meetings and encouraged constructive feedback sharing.
- Maintained safety and security for guests and employees through thorough facility inspections.
- Addressed employee-related issues to enhance performance, professionalism, and attendance reliability.
- Analyzed sales data to identify opportunities for growth and operational improvements.
Account Management Executive
Smartworks
06.2022 - 11.2023
- Managing community operations ,account management and responsible for the overall upkeep of centre as per the standardization with over 1.5 Lakhs square feet space with an average footfall of 1500+ employees.
- Raising Rentals and supplement invoices and follow up with clients to close the outstanding payment as per the due date.
- Planning event calendar for member delight and organizing the same as per the budget.
- Conducting monthly feedback meetings with clients SPOC and giving timely resolution on the same.
- New client onboarding, move in celebration and showrounds.
- Effective usage of tech platforms (Smartworks app and SPOC portal) software applications to manage the space and membership.
- Keeping track on the open tickets and follow up on the closure.
Reservation Agent
Hyatt Groups
12.2019 - 02.2021
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
Front office associate
The Mirador
03.2018 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited the check-in/check-out process with swift computer and cash register skills
- Completed daily reports, bucket checks, and adjustments or refunds as needed for errors or issues.
- Ensure guest satisfaction by accommodating requests and resolving complaints. Also, handled customer inquiries and suggestions courteously and professionally.
- Used WINHMS software to process reservations, check-ins and check-outs.
- Maintained guest's satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Intern
Courtyard by Marriott Mumbai International Airport
03.2017 - 06.2017
- Providing assistance and help throughout their stay
- Responsible for giving a warm reception to guests and making sure that they are satisfied with their stay.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with guest's by phone or in-person to provide information.
- Collaborated with senior management on new initiatives to build confidence.
- Interacted with guets by phone, email, or in-person to provide information.
Education
SSC -
Gopal Sharma Memorial School
Mumbai HSC - Arts Stream
Shree S. K. Somaiya Vinay Mandir
Mumbai Craftsmanship, Hotel Management -
Kohinoor College of Hotel Management
MumbaiSkills
- WINHMS hotel management system expertise
- Microsoft Office proficiency
- Client relationship management
- Personalized client support
- Positive work environment strategies
- Courier management
- Visitor management
- Effective communication
Accomplishments
- Awarded Employee of the Month for October 2019 at The Mirador Hotel
- Certificate of Achievement in January 2020, Hyatt Groups
- Received an appreciation email from our major clients for the service provided in the month of November 2022 - Smartworks.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Arabic
Beginner (A1)
A1
Timeline
Front Office Administrator
Viva Composite Panel
08.2024 - Current
Duty Officer
Masion PVR - Jio World Drive
01.2024 - 06.2024
Account Management Executive
Smartworks
06.2022 - 11.2023
Reservation Agent
Hyatt Groups
12.2019 - 02.2021
Front office associate
The Mirador
03.2018 - 09.2019
Intern
Courtyard by Marriott Mumbai International Airport
03.2017 - 06.2017
SSC -
Gopal Sharma Memorial School
HSC - Arts Stream
Shree S. K. Somaiya Vinay Mandir
Craftsmanship, Hotel Management -
Kohinoor College of Hotel Management
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